Retail Service Specialist

Location: Joaquin

The Retail Service Specialist supports the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The position also manages shifts when the Assistant Manager or Store Manager is absent.

Essential Job Functions

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team members execute customer service programs such as Related Sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
• Answer telephone calls according to company policy.
• Process all buy online/ship to store, hub, store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
• Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned.
• Ensure team members adhere to the posted work schedule, approve changes/deviations, and clock in/out according to company policy.
• Perform all store opening/closing duties, including day end procedures, secure money/deposits, prepare bank deposits, ensure night security lights are on, lock doors, arm/disarm security alarms, and secure delivery vehicle(s) in the designated area.
• All other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

• Strong communication skills
• Ability to obtain RSS Certification

Desired

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call (800) 471‑7431 and provide your requested accommodation and position details. Seniority Level

• Entry level

Employment Type

• Part-time

Job Function

• Other
• Retail

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