Robson Ranch Admin - Career Coach Admin

Responsibilities

H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Career Coach Admin, you'll apply your desire to help develop others to support onboarding, training completion, connecting, and growing and advancing new and transferred Store Partners.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

• HEART FOR PEOPLE... willingness to onboard and help develop new hires?
• HEAD FOR BUSINESS... knowledge of retail Store operations?
• PASSION FOR RESULTS... drive to support Store leaders in growing and advancing Partners?

• a passion to help Partners grow their career at H-E-B, from day 1!
• experience in retail operations or clerical work, and in onboarding / coaching
• advanced communication skills

• Ensures completion of onboarding for each new and transfer Partner, including finalizing new hire paperwork; conducts Store orientation; assigns / introduces a Partner Buddy in assigned department
• Collaborates with Store Admin to transition new hires from completion of new hire paperwork to orientation
• Consults Department Managers to assign / introduce a Partner Buddy for new-hire training
• Partners with Department Managers to ensure hourly non-management Partners complete required training
• Schedules / coordinates instructor-led and computer-based trainings; ensures all new-hire OJT completion is documented
• Tracks execution of total Store training
• Schedules first 90-day check-ins with assigned Partners, Managers, and Store Leaders
• Conducts 30-day check-ins
• Reviews internal communications
• Supports Top Store Leader in talent planning for hourly non-management; provides weekly Store Talent updates related to hiring, onboarding, training, and Partner career planning and growth
• Coordinates career conversations and development series sessions for hourly non-management Partners with Store leadership
• Works with Store leadership to provide accurate, timely, and candid feedback about Partner strengths and training developmental needs (based on any career path conversations had, in partnership with Department Managers)
• Communicates Partner (employee / associate) concerns to Store leadership and HR Manager when appropriate
• May perform the tasks of store Administrative Assistant as necessary

• Proactively supports Partner career development
• Promotes company values, competencies, and learning culture; fosters teamwork and collaboration

• High school diploma or equivalent
• Experience in retail store operations or in a clerical, administrative role, including scheduling and reporting
• Experience in scheduling, reporting, and tracking
• Experience in on-boarding / communicating with groups
• Completion of required job skills and compliance-related training

• Knowledge of the business and Store and department operations
• Advanced verbal / written / interpersonal communication skills
• PC skills; proficiency in MS Office and People Soft
• Time-management, planning, coordinating, and organization skills
• Problem solving and analytical skills
• Ability to adjust coaching / communication style as needed
• Ability to provide feedback and effectively communicate to Partners
• Ability to manage multiple priorities and shift focus between tasks; detail-oriented
• Ability to work independently; self-motivated

• Function in a fast-paced, demanding environment that requires detailed, precision work
• Work a flexible schedule (onboarding may occur on weekends, overnight or during late evening)
• Work with Customers and Partners, staying attentive to their needs
• Constantly
  * sit, reach at waist, and grasp
• Frequently perform fine motor movements
• Occasionally stand, walk, reach…