Customer Success & Sales Consultant Telecommunications

Customer Success & Sales Consultant - (Telecommunications)

Join to apply for the Customer Success & Sales Consultant - (Telecommunications) role at HCTC

HCTC is a leading provider of innovative telecommunications solutions, helping businesses and individuals stay connected through cutting-edge technology and exceptional service. We provide the smaller cities and rural areas with high-speed broadband and telecommunication services. Our vision is for a connected, vibrant, and sustainable rural community to contribute to a prosperous, equitable, and thriving society. Committed to our customers and communities, we are transparent, fair, and honest.

As we continue to grow, we're looking for a passionate and driven Customer Success & Sales Consultant to join our team!

Are you a people person with a knack for problem-solving and a talent for sales? We're seeking an enthusiastic, customer-focused individual who thrives in a fast-paced environment. In this hybrid role, you'll spend part of your time in the office providing top-notch customer service and administrative support and part of your time on the road meeting clients, expanding our customer base, and driving sales.

• Serve as the first point of contact for customers, providing support via phone, email, and in-person meetings.
• Build and maintain strong customer relationships by delivering personalized service and timely solutions.
• Conduct sales presentations and product demonstrations to prospective clients in the field.
• Identify customer needs and recommend appropriate telecommunications products and services.
• Prepare and deliver quotes, proposals, and contracts.
• Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records of customer interactions, sales activities, and follow-ups in CRM systems.
• Travel locally or regionally as needed for client meetings, site visits, and networking events.

• 2+ years of customer service and/or sales experience, preferably in the telecommunications industry.
• Excellent communication and interpersonal skills.
• A self-starter with strong organizational and time management abilities.
• Ability to understand and explain technical products and services in simple terms.
• Comfortable working in both office and field environments.
• Valid driver's license and willingness to travel regularly.
• Proficiency in Microsoft Office and CRM software.

• Competitive base salary plus commission and bonus opportunities.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and professional development.
• A supportive, team-oriented work environment.
• Opportunities for career advancement as we continue to expand.

Monday through Friday, primarily 8:00 AM to 5:00 PM, with some after-hours work requirements.

$48,880 per year

If you're passionate about customer service, love the thrill of closing a sale, and want to be part of a dynamic team in a growing industry, we'd love to hear from you! We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application.

We look forward to meeting you!

All employment offers are conditioned on passing a preemployment drug and alcohol screen and background check.