Parts Specialist

Job Details

Job Location:

Vermeer Selma - Selma, TX 78154

The Parts Specialist is responsible for assisting customers and internal departments with their parts needs. The Parts Specialist is the first point of contact for incoming phone and walk-in parts requests and is responsible for maintaining and building customer relationships. The Parts Specialist prospects and facilitates cold calls on Conquest and competitive accounts.

• Fulfills customer and service department parts requests with in-stock inventory, orders additional parts from vendors as needed to complete order.
• Receives, checks-in and distributes all parts delivered on a daily basis.
• Keeps the showroom and parts warehouse clean and organized.
• Matches orders to pack slips.
• Collects customer payments and helps maintain accurate customer records.
• Helps customer identify parts needs, offers and explains alternative solutions.
• Uses web based parts catalogs, printed parts manuals, and vendor product catalogs to correctly identify replacement part stock numbers and prices.
• Completes sales by entering purchased items into business system, obtains payments, adds purchases to account, issues sales receipts, and processes returns.
• Maintains parts inventory and places vendor orders when minimum levels are reached.
• Stocks items, unpacks, arranges and places items in bins and on shelves
• Upsells customers in face to face environment.
• Learns and maintains working knowledge base of all parts, participates in continuing education opportunities provided by company and factory.
• Performs all other duties as assigned by management in a professional and efficient manner.

• High school diploma or equivalent.
• Minimum of 2 years of previous parts sales or sales experience
• Equipment knowledge or previous industry experiences a plus
• Strong organizational skills and ability to juggle multiple tasks and projects
• Exceptional written and verbal communication skills
• Ability to provide outstanding customer service, must have good people skills
• Ability to think quickly and solve problems
• Computer skills required including Microsoft applications as required. Experience with business systems a plus. Good telephone manner also required
• Can-do attitude is a must, as is the ability to work in a fast paced environment.
• Ability to operate a forklift in safe and correct manner
• Able to bend, squat, or climb on equipment frequently
• Able to lift up to 50 pounds
• May occasionally work in extremely hot or extremely cold weather conditions
• Background check and pre-employment drug testing required
• Personal appearance must be neat and clean