Installation Technician

We are seeking an Installation Technician (entry-level welcome) to join our team in Gilmer, TX. In this role, you will be the face of Skynet Internet for new and existing customers – performing installations of our wireless internet service at homes and businesses. You’ll handle everything from mounting small antennas on rooftops or poles, to running cables into the building, to setting up the customer’s router and ensuring they have a strong connection.

This position involves a mix of outdoor and indoor work: climbing ladders and working on rooftops outside, then configuring equipment and talking with customers inside. It also involves daily travel around our service area (company vehicle provided).

Note:

This role will start as a contract position (hourly) with the intention to convert to a permanent full-time employee after 6 months based on performance and company needs. Like all roles, it includes a 90-day trial period at the start.

Customer Site Installations:
Install fixed wireless internet equipment at customer locations. Mount small antennas or radio receivers on rooftops, towers, or eaves with clear line-of-sight to our tower, and securely run cabling from the exterior to the customer’s indoor network point. This includes drilling through walls as needed and weather-sealing any cable entry points.

Equipment Setup and Configuration:
Configure and align the wireless radios and test signal strength to ensure the customer is getting a strong, quality connection. Set up and configure Wi-Fi routers or modems inside the customer’s premise and connect their devices as needed. Verify that the customer’s internet service is working properly before finishing.

Customer Education and Support:
Communicate with customers professionally and courteously during installs. Explain basic use of the equipment (e.g., how to reboot the router, where the antenna is located) and answer any questions. Maintain a positive company image through friendly service, as you are often the only in-person interaction customers have with our company.

Maintenance and Service Calls:
In addition to new installs, perform service calls for existing customers as assigned. This can include troubleshooting connectivity issues (replacing or re-aiming an antenna, replacing cables or equipment, checking alignment) and helping customers with Wi-Fi or equipment problems inside the home.

Work Documentation:
Keep accurate records of each installation or service call (equipment installed, signal readings, work performed, etc.). Ensure customers sign off on service completion and update the office on any account changes or follow-up needed.

Safety and Tools:
Safely climb ladders (often one-story, occasionally two-story roofs) and use hand/power tools (drills, cable crimpers, etc.) to mount and secure equipment. Drive to customer locations in a company-provided vehicle – planning efficient routes and maintaining the vehicle and equipment inventory. Follow all safety guidelines (use harness on steep roofs, practice ladder safety, etc.) to prevent accidents.

Education & Experience:

High school diploma or GED. Entry-level candidates are encouraged to apply – we will train you on our specific equipment and processes. Experience in a related field (cable/satellite TV installer, electrician’s helper, telecom technician) is a plus but not required. Basic familiarity with home networking (Wi-Fi, routers) or running cables is beneficial.

Physical & Outdoor Work:
Ability to climb ladders and work on rooftops safely. Comfortable working outdoors in various conditions when mounting equipment. Must be able to lift 40-50 lbs. and handle power tools. You should not have a fear of heights.

Technical

Skills:

General…