Supportive Case Manager - SPW

This Special Project position has been created for the purpose of providing dedicated and rapid response to residents of Travis County experiencing hardship from the July 2025 floods. This position is open until filled with an expectation of a rapid hiring and on-boarding process.

Provides responsive case management during times of community crisis by assisting impacted individuals and families with emergency resources, temporary shelter, and long-term recovery planning.

Determines applicants' eligibility for a variety of financial assistance and social services. Interviews clients, collects and completes required eligibility documentation, determines eligibility for financial and social services assistance and monitors client progress and usage of assistance. Provides supportive case management services to clients and families. Develops client/family individualized service plans and monitors progress. Utilizes community resources to assist clients and their families.

DISTINGUISHING CHARACTERISTICS:

This is a job classification within the Social Services job family. This classification is distinguished from other social services classes due to the eligibility-related functions and short-term case management for various clients. This classification interviews clients and collects eligibility documentation to determine appropriate social services assistance and monitors client progress and usage of assistance. Duties also include needs assessments, developing client service plans, and accessing community resources to assist clients with problem-solving assistance and functioning as an advocate on behalf of the client.

This classification may require a flexible work schedule in order to meet the needs of the department.

• · Responds to community-wide emergencies by assisting with the intake and assessment of affected individuals and families, connecting them to urgent and ongoing resources such as housing, food, medical care, and financial relief.

• · Partner with local emergency response teams, community organizations, and county departments to support disaster relief operations, including helping clients navigate recovery assistance programs.

• · Conducts follow-up with clients impacted by the flood to assess recovery progress, address ongoing needs, and connect them with long-term recovery resources such as housing stability programs, trauma-informed care, and financial assistance.

• · Maintains detailed documentation of services provided during emergency response, tracks client outcomes related to disaster recovery, and contributes data for program evaluation and emergency planning purposes.

• · Interviews clients, collects and completes required documentation and determines eligibility for assistance based upon a variety of service regulations and procedures. Monitors and ensures contract and program compliance. May make home visits on an “as needed” basis for clients unable to come to the service site.

• · Provides basic needs counseling and problem-solving assistance or case management services for clients. Conducts assessment of client needs. Develops casework/service plans, monitors progress and follow-up. Provides social services related to crisis intervention.

• · Coordinates with other service agencies, organizations, and vendors to provide appropriate services and information for clients as well as referrals. Serves as an advocate on behalf of client. Makes appropriate referrals to other social service, education, and/or health agencies as needed. Interprets eligibility requirements, policy and procedures to clients, other agencies, vendors and governmental entities.

• · Plans, organizes and participates in special projects, including outreach efforts, public speaking and special activities for client. Provides education and training to clients/community.

• · Provides supportive case management, and service coordination to ensure maximum self-sufficiency and non-institutional living. May provide short-term independent living skills assistance and training.

• · May assist clients in obtaining vocational and employment services, housing and basic needs, education.

• · Performs other job-related duties as assigned.