Mental Health Case Manager

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Full-Time | Exempt

Are you passionate about mental health, trauma-informed care, and helping people find stability during some of the most difficult moments of their lives?

The Crisis Center of Comal County (CCCC) is seeking a compassionate, emotionally grounded, and resourceful Mental Health Case Manager to join our team. This position offers a unique opportunity to work alongside survivors of domestic violence, sexual assault, homelessness, and other crises, helping them navigate mental health challenges, access appropriate resources, and move toward greater safety and stability.

The Mental Health Case Manager works throughout the shelter program, responding to clients based on their mental health and emotional support needs. You will be an important resource for both clients and the shelter team—providing crisis support, helping clients navigate behavioral health services, and strengthening continuity of care.

If you are someone who can remain calm in challenging situations, build trust with people experiencing crisis, and help turn an overwhelming situation into manageable next steps, we would love to hear from you.

• Provide trauma-informed emotional support, crisis intervention, de‑escalation, grounding, and stabilization to clients experiencing distress or crisis.
• Assess immediate mental health and emotional support needs and help determine appropriate next steps, resources, and referrals.
• Work with clients to identify coping strategies, strengths, support systems, and resources that promote emotional stability and safety.
• Develop and update safety plans based on each client’s individual circumstances and needs.
• Recognize when a client may need a higher level of care and help facilitate connections to crisis, emergency, medical, behavioral health, substance use, or other specialized services.
• Help clients understand and navigate available mental health services, treatment options, crisis resources, and community‑based supports.
• Address practical barriers to accessing care, including transportation, appointments, insurance and benefits, communication with providers, and other challenges.
• Coordinate referrals and follow up to help ensure clients successfully connect with needed services.
• Collaborate closely with Case Managers, Case Aides, clinical staff, advocates, shelter leadership, behavioral health professionals, and community partners.
• Participate in multidisciplinary case staffing and case review meetings.
• Help clients develop transition plans that include appropriate mental health resources, crisis contacts, providers, and continuity‑of‑care supports when leaving shelter services.
• Maintain timely, accurate, and confidential documentation of services, referrals, safety planning, and interventions.
• Participate in the agency’s Sexual Assault Crisis Response on‑call rotation, as assigned.

• Are compassionate and approachable while maintaining healthy professional boundaries.
• Can remain calm, thoughtful, and solution‑focused when someone is experiencing significant emotional distress.
• Understand that trauma can affect behavior, communication, decision‑making, and a person’s ability to navigate complex systems.
• Believe clients should have a voice in decisions affecting their lives and respect survivor autonomy and…