Supervisor, II Account

Supervisor, II Account

U.S. Xpress, Inc.

Location:

New Caney, TX

Schedule:

Thurs‑Sat E/O Wed 18:00‑06:00

Remote:
No

Grade: ES11

Compensation: $48,000 – $56,000 per year

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit sharing, 401(k), professional development, or our competitive pay, we help prepare you for the future.

Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out the perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401(k) with Employer Matching Contribution
• Employee Stock Purchase Plan
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

This position is responsible for supervising and developing all drivers for assigned accounts; addressing customer service issues or complaints; and overseeing all shipments to meet the customer’s needs and demands. It provides best‑course solutions for problem resolution daily to improve customer satisfaction, retention, utilization, and safety.

• Proactively promote safety metrics and key performance indicators around service pickup, deadhead, assignments per week, and other essential metrics.
• Supervise driver performance to ensure proper balance between business and driver needs.
• Utilize High‑Performance Coaching to proactively coach drivers on performance and behavior expectations.
• Ensure the highest level of service for U.S. Xpress customers by managing expectations and commitments through strong relationships and proactive communication.
• Maximize company profitability and revenue through appropriate equipment utilization.
• Ensure win/win scenarios that result in high driver and customer satisfaction and loyalty.
• Use effective communication to handle sensitive issues, difficult conversations, and driver disputes.
• Plan driver loads based on availability (PTA) and ensure drivers and equipment provide on‑time service.
• Coordinate with drivers on physicals, random drug screens, and CDL renewal deadlines based on Safety Department tracking and correspondence.
• Use systems such as AS400 and XPM to ensure maximum departmental productivity.
• Collaborate with other operational and support departments on various tasks.
• Perform yard duties as assigned.
• Assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness collective intelligence.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.

• High school diploma or equivalent required.
• Equivalent years of experience are defined as one year of professional experience for each year of college requested.

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory experience a plus.

• Adept at assessing organizational dynamics and managing change.
• Works quickly and efficiently; able to test solutions, learn, and iterate.
• Proactive and pragmatic problem solver.
• Communicates effectively across multiple mediums.
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Normal office settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

Referrals increase your chances of interviewing at U.S. Xpress, Inc. by 2x.

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