Trolley Driver

• Employee Type Part Time

Description

Safely operates hotel trolleys/shuttles to transport guests along designated routes, including the Casino, Hotel, parking areas, parking garage, and RV Park. Provides courteous guest service and represents KLECH and KTTT with professionalism.

1. Follow applicable Tribal, Federal, and other laws, regulations, traffic laws, safety requirements, and KLECH policies and procedures.

2. Safely and courteously transport guests along designated trolley/shuttle routes and announce scheduled stops.

3. Assist guests with trolley/shuttle service and respond professionally to questions and requests.

4. Maintain current knowledge of KLECH, tribal property, facilities, special events, promotions, and local community information to assist guests.

5. Inspect the trolley/shuttle before and after each use to ensure it is clean, safe, and in proper working condition.

6. Immediately report mechanical problems, maintenance needs, accidents, injuries, or safety concerns to Hotel Management.

7. Maintain control and accountability of assigned trolley/shuttle keys and radio equipment, including required sign-in/sign-out procedures.

8. Maintain mobility and remain attentive to guest transportation needs throughout the assigned area.

9. Follow KLECH tip-handling procedures, including proper placement of the tip container and completion of required tip procedures at the end of each shift.

10. Maintain a professional appearance and provide exceptional guest service.

11. Maintain the confidentiality and security of information entrusted to the position.

12. Demonstrate and promote KLECH core values and attend required training.

13. Perform other duties as assigned.

SUPERVISION EXERCISED

This position has no regular supervisory responsibility but may assist with training or guidance as assigned.

Knowledge, skills and abilities

Ability to safely operate shuttle/trolley-type vehicles with passengers.

Valid driver's license, clean driving record, and demonstrated driving experience.

Knowledge of traffic laws and safe driving practices.

Strong guest service, communication, and interpersonal skills.

Ability to work independently, remain attentive for extended periods, and respond appropriately to changing conditions.

Ability to work under pressure, multitask, and exercise sound judgment.

Ability to establish effective working relationships with guests, team members, and leadership.

Professional, courteous, and patient demeanor.

Ability to maintain confidentiality and follow established guest service and safety programs.

Strong English communication skills, written and verbal. Spanish or another language is a plus.

Requirements

Minimum Qualifications:

At least two (2) years of experience driving and working directly with people, such as customer service or hospitality.

Valid driver's license and clean driving record.

Demonstrated ability to safely operate passenger vehicles.

Strong knowledge of traffic laws and safety practices.

Strong English communication skills.

Preferred Qualifications:

Previous hotel, hospitality, shuttle, transportation, or guest service experience.

Bilingual communication skills.

NATIVE AMERICAN PREFERENCE

KTTT recognizes employment preference for qualified KTTT Tribal Members and other qualified Native American Tribal Members, including preference in recruitment, hiring, promotions, layoffs, and reductions in force, provided the individual meets the minimum qualifications for the position.

Must maintain a valid driver's license and acceptable driving record.

Must complete all required training.

Must comply with applicable safety, guest service, vehicle, and tip-handling procedures.

Must maintain required licenses and documentation.

Ability to sit for extended periods while operating the trolley and operate vehicle controls safely.

Regularly stand, sit, walk, bend, reach, push, and pull as required.

Ability to assist guests when necessary.

Ability to communicate effectively in person and by radio or telephone.

Requires adequate vision, depth perception, hand-eye coordination, and manual dexterity to safely operate the vehicle and related equipment.

Frequently lift and/or move up to 30 pounds.

Summary

Primarily operates outdoors and is exposed to varying weather conditions, including heat, cold, rain, and wind.

Frequent contact with guests and the general public.

Requires extended periods of sitting and may require…