Manager, Supply Chain Logistics & Warehouse; 2nd shift

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Date: Oct 19, 2026

The 3PL Day Operations Manager reports directly to the 3PL Operations Manager and is responsible for the direct tactical oversight of our contracted Third-Party Logistics (3PL) partner during their assigned shift. This role serves as the on-the-floor point of contact to ensure the 3PL vendor executes daily operational plans, meets hourly throughput targets, and maintains strict adherence to quality and safety standards.

The Supervisor monitors real-time shift performance, addresses immediate operational bottlenecks, and ensures accurate data capturing to support long-term vendor management strategies.

Functional Area: Supply Chain Management (SCM)
Career Stream: Logistics (LOG)
Role: Manager 2 (MG2)
Job Title: Manager, Supply Chain Logistics & Warehouse 2
Job Code: MG2-SCM-LWAR
Job Level: Level 10
Direct/Indirect Indicator: Indirect

Shift Handover & Alignment: Lead shift kickoff meetings with 3PL floor leads to pass down volume expectations, special processing instructions, carrier arrival schedules, and key focus areas for the shift.

Real-Time Floor Monitoring: Spend 70–80% of the shift on the warehouse floor actively observing 3PL labor, monitoring dock activity, verifying picking/packing pace, and resolving immediate operational bottlenecks.

Systems & Workflow Auditing: Monitor real-time WMS order queues, ensuring orders move smoothly from drop to shipment and identifying stuck or delayed orders before cut-off deadlines.

Quality & Safety Audits: Conduct random daily quality checks on outbound shipments (correct packaging, labeling, and palletization) and ensure 3PL staff are adhering to facility safety protocols (PPE, equipment operation, clear aisles).

Dock & Freight Verification: Oversee daily inbound dock-to-stock timing and outbound staging areas, ensuring freight is accurately scanned, loaded, and driver sign-offs (BOLs) are properly executed.

Shift Reporting & Documentation: Complete a comprehensive end-of-shift report capturing completed throughput vs. targets, backlogs, labor hours, safety incidents, and open issues to hand off to the incoming supervisor and 3PL Operations Manager.

Shift Performance Monitoring: Ability to track real-time operational workflows (receiving, picking, packing, shipping) against daily targets and identify immediate bottlenecks.

Tactical Communication: Excellent verbal and written communication skills to deliver clear shift handoffs, handle real-time escalations, and direct 3PL floor leadership effectively.

Problem-Solving & Agility: Strong troubleshooting skills to resolve immediate system mismatches, inventory discrepancies, or operational delays during production hours.

Inventory Control Basics: Knowledge of inventory practices, including cycle counting support, dock-to-stock metrics, and basic system reconciliation between company ERP and 3PL WMS.

Safety & Compliance: A thorough understanding of OSHA guidelines, warehouse safety protocols, and standard operating procedures (SOPs).

Active Floor Presence: Ability to walk, stand, and navigate active warehouse floors for the majority of the assigned shift to observe operations and perform physical audits.

Physical Maneuvering: Occasional bending, reaching, and lifting of light objects (up to 25 lbs) during inventory verifications or quality inspections.

Environment Resilience: Capability to work comfortably throughout the shift in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from material handling equipment.

Schedule Flexibility: Willingness to work the designated hours of the…