Planner Scheduler

As a Planner, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of latest updates. You will be required to make contact via email and telephone on a daily basis.

To be responsible for all Planning, administrative and customer liaison requirements for their assigned Project. Ensuring Total Mobile is always up to date and all data inputted is accurate to enable accurate reporting.

 1. To log all new jobs onto Total Mobile.

 2. Resident contact to arrange Validation Surveys and Post Inspection Surveys.

 3. Allocating relevant job codes to Site Managers for Validation and Post Inspection surveys.

 4. Responding to Client queries regarding access to properties.

 5. Generate letters to Residents at various points of the job workflow.

 6. Monitor shared inbox if applicable to ensure targeted levels on emails requiring action are met.

 7. Provide Admin support to the Disrepairs Team,

 8. Raise purchase orders as instructed.

 9. Attend Client meetings as requested