Resident Liaison Officer

Equal Opportunities Statement

At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know - we want this to be the best possible experience for you.

We are looking for a dedicated and motivated Resident Liaison Officer to join our team. In this vital role, you will make a real difference to the lives of our residents while developing your career in property services.

As the key point of contact for residents, you will:

• Engage with customers through newsletters, meetings, visits, and open days.
• Ensure residents are kept informed of works, processes, and any changes or updates.
• Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
• Manage expectations and communication between residents, clients, and our operations teams.
• Handle potentially challenging situations with empathy, professionalism, and resilience.

This role may suit someone with experience in the care or retail industry, but above all, we value enthusiasm, initiative, and a strong drive to make a positive difference.

A full UK driving licence and access to a car are essential for this role.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.