Technical Customer Support

Job in Thame, Oxfordshire, OX9, England, UK

Listing for: Adecco

Full Time position
Listed on 2026-10-01

Job specializations:

Customer Service/HelpDesk
Technical Support, HelpDesk/Support
IT/Tech
Technical Support, HelpDesk/Support

Salary/Wage Range or Industry Benchmark: 30000 GBP Yearly GBP 30000.00 YEAR

Job Title

Technical Customer Support

Location

Long Crendon

Contract Details

Full time, Permanent

Salary

£30,000 per annum

Hours

Monday - Friday, 9am - 5pm (45 minutes lunch break)

Benefits & Perks

25 days annual leave + bank holidays
10% Employer Pension Contribution
Discretionary annual bonus
Group Life Assurance
Health Cash Plan

Responsibilities

Respond to customer enquiries via telephone, email, and chat
Chase delivery issues with couriers
Handle amendments to customer orders
Manage product returns and warranty issues
Process refunds
Offer pre-sales product advice and technical support
Recommend products and advise on suitability
Conduct basic technical calculations
Prepare quotations and proforma invoices

Essential Skills

Customer support experience, ideally within a technical setting
A technical mind and interest in how things work is essential
Strong communication skills; confident in engaging with customers
Must be able to multi-task and work on several enquiries simultaneously
Excellent written and verbal English skills
Good numeracy skills
Proficient in MS Office suite

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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