Thame - IT Support - Lucy Group

Overview

Are you passionate about technology and enjoy helping colleagues get the most from it? A fast-growing international engineering business is seeking an IT End User Support Specialist to join their team. In this hands-on role, you'll ensure colleagues can fully leverage hardware, software, applications, and devices to work efficiently and effectively, while delivering an excellent user experience.

Working hours: 37 hours per week, with a half-day on Fridays (finishing at lunchtime).

• Provide high-quality IT support to colleagues across the business.
• Be a key point of contact for IT queries and troubleshooting.
• Resolve hardware and software issues, escalating when necessary.
• Assist with setup, maintenance, and administration of IT systems, networks, and devices.
• Contribute to continuous improvement of IT processes and tools.

• Experience with SCCM or Intune.
• Confident administering and maintaining networks.
• Experience with a variety of hardware: desktops, laptops, printers, and mobile devices.
• Strong troubleshooting skills for hardware and software issues.
• Knowledge of ITIL processes (ITIL V3 or V4 certification is desirable).
• Proficient in O365 and Microsoft operating systems.
• Understanding of Active Directory, Azure AD, and Exchange.

• Work in a collaborative and supportive environment.
• Company pension plan with up to 7% employer contribution.
• Life insurance up to 2x annual salary.
• 25 days holiday per year.
• Half-day Fridays to enjoy a better work-life balance.

If you enjoy problem-solving, supporting colleagues, and working with modern IT systems in a fast-paced, international business, this could be the perfect role for you.