Sr. Manager, Oracle Hosting & Instance Management

Job Description    

Job Summary
The   Sr. Manager, Oracle Hosting & Instance Management   is responsible for the end-to-end technical management, stability, performance, and availability of Vertiv's global Oracle EBS and Oracle Cloud environments. This role ensures consistent, compliant, and predictable execution of hosting operations, environment management, patching, refreshes, release activities, and technical escalations across all global business units. The position provides global governance and oversight of Oracle instances, replacing region-specific management with a time-zone aligned, follow-the-sun operational model.

It partners closely with Oracle Hosting, Infrastructure, DBAs, Application Product Teams, Cybersecurity, Audit, and the Transformation Office.
Responsibilities :
Hosting & Operational Management
Own day-to-day operations for all Oracle production and non-production environments.
Maintain system availability, performance, monitoring, and early-warning mechanisms.
Ensure 24×5 operational coverage with on-call rotation support.
Oversee escalation channels with Oracle Hosting and internal technical teams.
Environment & Instance Administration
Manage all Oracle instance allocations, configurations, and lifecycle processes.
Define the environment schedule (builds, usage, refreshes, releases).
Coordinate downtime, maintenance windows, and technical activities.
Maintain environment documentation, topology, and standards.
Patching, Release, and Change Governance
Establish and manage the global Oracle patching cadence.
Lead patching execution, impact assessments, validations, and sign-offs.
Drive the technical release process (deployments, cloning, version controls).
Enforce adherence to global change-management processes and controls.
Environment Refresh Management
Develop and maintain a structured refresh calendar for all project and support needs.
Govern pre-refresh requirements, data masking (if applicable), and post-refresh validations.
Coordinate cross-team dependencies and ensure alignment with implementation timelines.
Security, Access, and Compliance
Support SOX controls, including segregation of duties, privileged access reviews, and evidence gathering.
Ensure Oracle environment access governance aligns with corporate security standards.
Collaborate with Cybersecurity to track and remediate vulnerabilities.
Incident, Problem, and Escalation Management
Serve as primary escalation point for Oracle hosting or environment-related incidents.
Lead major-incident bridges, root-cause analysis, and long-term corrective action planning.
Track recurring issues and implement preventive measures in partnership with Infrastructure and Oracle.
Architecture, Standards, and Continuous Improvement
Work with the Technical Architect to develop and implement improvements to connectivity, hosting patterns, resilience, and automation.
Identify technical debt, system risks, and opportunities to modernize environment operations.
Drive continuous improvement initiatives and operational excellence metrics.
Requirements :
Bachelor's degree in Computer Science, MIS, Engineering, or related discipline.
5+ years of technical experience managing Oracle EBS / Oracle Cloud environments.
Experience coordinating global operations or supporting mission-critical platforms.
Demonstrated experience in release management, patching, and environment administration.
Technical

Skills:

Strong understanding of Oracle EBS architecture, concurrent processing, patching.
Working knowledge of Oracle DB, SQL queries, Linux/Putty.
Familiarity with hosting models, performance diagnostics, and monitoring tools.

Experience with Service Now or equivalent ITSM platform.
Knowledge of SOX controls, access governance, and IT audit processes.
Experience using My Oracle Support (MOS) and SR lifecycle.

Certifications & Methodologies:
Six Sigma certification (Green Belt or higher required Black Belt preferred).
Understanding of continuous improvement, root-cause methodologies, and defect-reduction frameworks.

Soft Skills:

Ability to coordinate cross-functional global teams under time pressure.
Strong communication and documentation skills.
Problem-solving mindset with attention to…