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Job Description
Role Overview
The Tech Lead will drive the execution, enhancement, and modernization of key technology platforms while leading new system implementations and data-driven initiatives. This role combines technical leadership, project ownership, and cross-functional collaboration to ensure scalable, efficient, and business-aligned solutions.
Key Responsibilities
1. Lead Existing Tech Platform Enhancements
Own and drive improvements across platforms such as LSQ, Stellar, Qlik, Leap, and related systems
Identify gaps, performance issues, and modernization opportunities
Oversee system overhauls, upgrades, and optimization initiatives
2. Drive New Technology Implementations
Lead end-to-end delivery of new tech projects (e.g., Freshdesk or similar tools)
Evaluate, recommend, and implement new solutions based on business requirements
Collaborate with stakeholders to define scope, success criteria, and timelines
Ensure smooth integration with existing systems and workflows
3. Lead Data & Analytics Initiatives
Oversee data management (DM) projects including allocation systems and central analytics platforms
Drive enhancements and transformation of data infrastructure
Ensure data accuracy, accessibility, and usability across teams
Partner with business teams to translate data needs into actionable solutions
Success Metrics
Successful delivery of platform enhancements and system overhauls
Effective implementation and adoption of new technology solutions
Improved system performance, reliability, and user satisfaction
Increased efficiency and impact of data and analytics platforms
Stakeholder satisfaction and alignment with business objectives
Required
Skills & Qualifications
Strong experience in technical project leadership and system architecture
Proven track record of managing both legacy system enhancements and new implementations
Experience with analytics/data platforms and data transformation initiatives
Ability to manage multiple projects and stakeholders simultaneously
Strong problem-solving, communication, and decision-making skills
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