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Job Description & How to Apply Below
Job Purpose:
To drive both Project delivery and day-to-day operations for Infrastructure Applications covering Mail & Messaging, Identity, Endpoint, and Collaboration services , ensuring high availability (24×7×365) , operational stability, SLA compliance, and continuous improvement.
The role combines operational ownership with project and transformation leadership , driving modernization initiatives including automation, AI-driven operations (AIOps) , lifecycle management, and service optimization while ensuring security, governance, and business continuity.
Qualification:
B.E./B.Tech / MCA / MSc IT (preferred)
9–12 yrs in IT Infra / Solution Architecture
Strong experience in AD, Exchange, IAM, Endpoint
Proven project/program delivery experience
Exposure to AIOps, automation & monitoring
Experience in enterprise (24x7, SLA-driven) environments
Skills:
Active Directory, IAM, PAM
Exchange (On-Prem, O365)
SCCM, Intune, Endpoint Management
Solution Architecture & Design
Project/Program Management
Stakeholder & Vendor Management
Location - Thane, Mumbai
Principal Accountabilities & Supporting Actions
A. Project & Program Management
Lead end-to-end delivery of infra app projects across Mail, Messaging, Identity & Endpoint
Manage scope, timelines, risks, dependencies, stakeholder communication
Drive technical (upgrades, integrations, tooling) & non-technical (process, governance, adoption) initiatives
Ensure structured transition from project to steady-state operations
B. Cross-Domain Infrastructure Capability
Provide functional/architectural inputs for:
Exchange (On-Prem, O365), AD, IAM, PAM, SCCM, Intune
Participate in ops reviews, escalations & service improvement
Ensure continuity, resilience & scalability of infra services
C. Operational Resilience (Automation & AI)
Identify automation/orchestration/self-healing opportunities
Work with OEMs & internal teams on AIOps & automation platforms
Track improvements in availability, response time, effort & UX
D. Solution Design & Standardization
Evaluate emerging infra tech aligned to business needs
Conduct feasibility studies, POCs, techno-commercial comparisons
Define solution patterns, design principles & best practices
Ensure designs are repeatable, documented & transferable
Reduce tacit dependency via structured governance & artifacts
E. Governance, Risk & Compliance
Ensure process adherence & audit readiness
Build sustainable infra services beyond individual dependencies
F. Stakeholder & Vendor Management
Manage cross-functional stakeholders
Drive vendor performance, SLA reviews & continuous improvement
Handle escalations & service satisfaction reporting
Applications Close On: 15th June 2026
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