Merchant Services - Mail Management Executive

Job Description Title      Mail Management Executive - Merchant Services       Group Company      HDFC Bank       Role      Mail Management Officer       Office Location      Pan India       Position Description      Mail Management Officer-Non Sales       Primary Responsibilities      Executive to ensure all etiquettes, greetings, professional and courteous feel is marked on each email being marked along with quality checks.
100% quality of closure as per service quality audit for the emails.
Root cause analysis for all escalated complaint logged with all touch points
Chargeback and Retrieval cases to be intimated to the merchant and accordingly documents represented and timely intimations being sent to the Merchant.
Additional responsibilities
Audit done by the bank internal audit team needs to be satisfactory since these all checks would have been done.
Reporting team   Reporting Role   Helpdesk Manager - Mail Management
Reporting Department   Payments Business       Educational qualifications preferred   Category
Field specialisation   Any discipline
Degree   Graduate
Academic Score   Pass
Institution tier   Any       Required Certification/s
Required Training/s
Required work experience   Industry   Banking preferred - but not a constraint
Role   NA       Preferred years of experience   From   1
To   3
Key Performance Indicators
Required Competencies
Required Knowledge   Basic MS office
Required Skills   . Email Management Etiquettes , .Proactive & Problem-solving capability, .Patience & concentration,       Required abilities   Physical   Quick learner, Multitasker       Work Environment Details
Specific requirements   Travel   NA
Vehicle   NA
Work Permit
Other Details   Pay Rate
Contract Types   Permanent