Relationship Manager-Digital Banking Kotak -Regional Sales

Position: Location Relationship Manager-Digital Banking Kotak 811-Regional Sales
Location Relationship Manager

Digital Banking
PAN India
Regional Relationship Manager
M2/M3

Job Role:

State-Level Responsibility
Assigned to a state based on approved manpower distribution and business requirements.
Act as the primary enablement and support interface for alternate channel field teams in the assigned geography.
Field Team Engagement
Work closely with last-mile field teams / channel partners to drive sourcing momentum.
Conduct regular on-ground and virtual interactions to review performance and provide guidance.
Training & Enablement
Train field teams on  811 product sourcing , eligibility norms, documentation, and process adherence.
Enable teams on  cross-sell processes  and effective product positioning.
Ensure adoption of updates related to policies, campaigns, and process changes.
Business Support & Query Resolution
Address and resolve business, process, and operational queries raised by field teams.
Liaise with internal stakeholders to facilitate smooth closures and resolution of escalations.
Productivity & Performance Drive
Monitor productivity metrics and take action to improve sourcing efficiency and conversions.
Identify gaps and implement corrective measures to enhance field performance.
Target Achievement & Incentive Awareness
Drive achievement of  monthly sourcing and cross-sell targets  for the assigned state.
Ensure field teams are well-informed about incentive structures, schemes, and campaigns to improve motivation and performance.

Job Requirement:

Graduate / Postgraduate in any discipline
3-7 years of experience in  banking, financial services, sales enablement, alternate channels, or distribution management
Prior experience in managing geographically dispersed field teams is preferred.