Coordinator, Ops Quality

When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.

Job Description

Roles & Responsibilities :

Delivering excellent service delivery to Clients by ensuring quality auditing of Candidate screenings
Following internal procedures and turnaround times for auditing Candidate screening files
Collaborating with wider team to ensure team workloads are actioned within 24 hours
Auditing Candidate screening files to ensure the following have been adhered to:
All references gathered strictly adhere to Client's best practice guidance
All supporting documentation collated is deemed sufficiently comprehensive
Discrepancies have been covered off by Candidate discrepancy statements (where applicable)
Database and bespoke checks have been correctly conducted and reported
Adverse findings have been flagged to the Client
Client tickets have been raised for all necessary notifications and requests for exceptions
All additional costs are correct on the screening
All attachments are visible for the Client and clearly named
Findings are accurately reported and the report is free from spelling and grammatical errors
The report is correctly marked international where required
Actioning minor corrections (where applicable) to enable the report to be sent out without delay
Raising remedial actions to the Candidate Screening Coordinator and collaborating with them to ensure issues are resolved quickly and effectively. Recording remedial trends and any reoccurring issues so they can be escalated to improve quality of reports
Raising Data Incidents correctly and efficiently, following company procedures at all times
Escalating any problematic screenings to a Team Leader in a timely and effective manner

Skills & Qualifications

Minimum 4 years of experience in Quality Assurance or related discipline
Proficiency in QC tools and techniques for process improvement
Educational qualification: HSC or higher
Open to working in office (Thane-Kolshet)

The Accurate Way

We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.

Take ownership.

Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it's what's best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.

Be open.

Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.

Stay curious.

Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.

Work as one.

Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.

Equal opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

You must have a right to work in Australia indefinitely that does not involve sponsorship by the Company.

Special Notice

Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [HIDDEN TEXT].

Please be advised that all legitimate correspondence from an Accurate employee will come from '' email accounts.
Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.