Logistics Co-ordinator

Advise Project Management on correct shipping materials and documentation to order for global studies
Coordinate any special arrangements with couriers
Gather data from PM about kit contents, site lists, etc during protocol design
Prepare commercial invoices, letters of instruction, and letters to airport police, and oversee pre-printed air bills to supply to sites to ensure specimens will be shipped in compliance with each county s regulations and each couriers specifications
Operate all courier systems to prepare package address labels, invoices and other associated documentation correctly, professionally and in a timely manner
Liaise with courier IT departments to ensure prompt rectification of any system faults
Ensure system upgrades are implemented with minimum impact to business
Maintain all shipping machines address data banks and keep them up-to-date
Liaise closely with the Project Management group to ensure accuracy of address details in QLIQVIA, particularly at study start-up
QC all shipping documentation prior to shipping check shipments against manifest
Track and trace shipments and follow up problem shipments to ensure they are progressed and delivered rapidly
Monitor inventory level requirements and maintain a minimum operating stock level for all couriers material as required
Train new staff in the operation of all courier systems
Monitor processes within Logistics with a view to increasing quality and efficiency of current method of operation
Produce all courier manifest reports each evening, ensuring that they are retained as a record
Responsible for all record keeping and archiving of quality data
Maintain filing and archiving system for all shipping material for all couriers used
Maintain a record of returned/damaged shipments
Produce monthly metrics reports relating to the Logistics group and Courier performance Maintain current knowledge of customs and shipping regulations/restrictions for import/export worldwide communicate changes effectively
Maintain current knowledge regarding Dangerous Goods shipping
Ensure that all paperwork generated by photocopying is done in a quality manner to provide a professional appearance, and that all faxed documentation is of a professional appearance prior to faxing
Courier invoice exception resolutions for billing purposes Assist Finance with VAT obtaining VAT reports and recovery efforts
Research and report on shipment and service inquiries from internal and external clients

May have routine or ad-hoc contact with study Sponsor(s) Provide site address corrections data to PM for correction in source systems from Courier exception reports
Qualifications
High School Diploma or equivalent
Other IATA certification in Dangerous Goods regulations
2 year of related experience.
Good communication and problem-solving skills.
Detail-oriented, thorough, and well-organized.
Ability to grasp general concepts of import/export regulations.
Ability to work in a fast-paced, high-stress environment.
Ability to establish and maintain effective working relationships with co-workers, managers and clients.