Coordinator - Property Services

Salary: £25,936.00 - £30,000.00 Per year

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? We are currently looking for a Coordinator to join our fast‑paced operations support team, working in our Property Services division in either our Greenham or Basingstoke office on a permanent basis.

About Sovereign Network Group (SNG): SNG provides over 85,000 homes and invests in communities across London and the South of England – our purpose is to provide quality affordable homes and places that people love for generations.

• Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for residents.
• Liaise with trade staff and other repairs staff to ensure all appointment targets are met, and communicate with residents about their scheduled repair and maintenance works.
• Act as the first point of contact for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders.

• Solid experience in administration within a busy customer‑focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus and confident telephone manner.
• Ability to think quickly and clearly and work well under pressure.
• Empathy and passion for helping people.

• 25 days holiday + bank holidays (with an extra day every year up to 30 days).
• Chance to buy or sell holiday as part of a flexible benefits package.
• Three additional wellbeing days and two paid volunteering days.
• Generous matched pension scheme up to 12% and life cover at 4×salary.
• Enhanced maternity/paternity/adoption pay.
• Options for private medical insurance, dental insurance and critical illness cover.
• Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service.

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.