Patient Relations Manager

Company Description

About Abb Vie

Abb Vie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on Linked In, Facebook, Instagram, X and You Tube.

As the Patient Relations Manager you will provide coordination and operational support for Abb Vie UK's patient advocacy activity across therapy areas, enabling the Government Affairs & Patient Advocacy team to manage and Patient Advocacy Group (PAG), and Patient engagement in a consistent, professional and well-documented way.

Key activities such as coordinating PAG meetings and patient engagements, preparing clear briefing materials, maintaining accurate records of interactions and commitments, and helping ensure activity is delivered to the right standard, on time and through appropriate governance. PAG relationship ownership and patient advocacy strategy sit with the Government Affairs & Patient Advocacy Managers as part of their therapy area remit; this role enables high-quality delivery through reliable planning and documentation.

• Coordinate PAG meetings and patient engagements on behalf of the Government Affairs & Patient Advocacy team, managing logistics, invitations, agendas, meeting materials and follow-up actions so that every interaction is well organised and clearly documented.

• Draft and compile briefing documents, meeting packs and strategy one-pagers under the direction of Senior Government Affairs & Patient Advocacy Managers, ensuring materials are clear, accurate, audience-appropriate and delivered to deadline.

• Maintain accurate records of PAG interactions, including documentation needed for governance, compliance and transparency reporting.
• Support the maintenance of PAG mapping, contact information, commitments and action logs across therapy areas, prompting timely follow-through where needed.

• Provide general project coordination and administrative support for patient advocacy activity, helping the team manage priorities, deadlines and dependencies. Liaise with Communications colleagues and other internal stakeholders where PAG engagement requires input from different functions.

• Support Senior Government Affairs & Patient Advocacy Managers by preparing the team for PAG interactions, connecting the right internal colleagues at the right time and helping maintain a current picture of Abb Vie UK's relationships, interactions and outstanding commitments.

• Ensure patient advocacy activity is carried out in line with Abb Vie policies, required documentation standards and the ABPI Code of Practice, recognising risk, seeking appropriate input and escalating issues early.

• Strong organisational skills and attention to detail, with the ability to manage multiple tasks, deadlines and dependencies.
• Clear and accurate written communication, including the ability to draft briefing materials, meeting notes and action trackers.
• Proactive, dependable and collaborative working style, with confidence to follow up and keep activity moving.
• Sound judgement and discretion when supporting engagement with external organisations in a regulated environment.

• Relevant experience in a coordination, administrative, project support, junior communications, public affairs, policy, healthcare, charity or related role.
• Experience organising meetings, managing logistics and producing clear written materials to deadline.
• Experience working with internal stakeholders to coordinate projects, track actions and support delivery across multiple work streams.
• Experience handling information accurately and maintaining records, trackers or documentation in a structured way.

• Bachelor's degree or equivalent professional experience in public affairs, communications, policy, healthcare, life sciences, administration, project coordination or a related discipline.

• Supportive and trusting: works collaboratively, provides reliable support to colleagues and follows through on agreed actions.
• Continually improving: uses feedback to improve processes, documentation and ways of working.
• Curious and innovative: builds understanding of patient advocacy, the UK healthcare environment and the policy context, bringing practical ideas to improve delivery.
• Bold leader: raises risks, gaps and dependencies early, and is confident in prompting action where follow-through is needed.
• Valued contributor: produces accurate, well-organised…