Crematorium Manager

Crematorium Manager
Working flexibly, 5 days per week which will include regular weekends, evenings and early mornings on a rota basis
40 hours per week
Our core operating hours are between 6am – 10pm daily, so the ability to work flexibly across 5 days of the week will be required
£40,000 - £45,000 range per annum + Site performance bonus + Benefits
Permanent role
West Berkshire Crematorium

Have you always wanted to use your transferable Management skills in a role where what you do can truly make a difference every day?
Would you enjoy leading a close-knit team with a sense of camaraderie not found in a generic job?

If so, we would love to hear from you!

We are the largest independent operator of crematoria in the UK, employing more than 500 empathetic and dedicated individuals and we are growing.

Like many of our employees, you might not have considered our industry before, however with ongoing growth and passionate collaborative colleagues, you will find it one of the most varied and rewarding opportunities you could ever imagine.

The role

Leading one of our sites means a genuine opportunity to make your mark at a local level. Our crematoria provide a crucial service to the local communities that we serve, and it’s a privilege to provide the space for families to reflect and remember their loved ones all year round, not just on the day of a service.

Using your strong leadership skills and commercial acumen in a role where you can add so much value will ensure your site is set up for success. You’ll have full ownership of typical business management activities, from the day-to-day running and operational performance of the site and P&L, the development of your site team - ensuring the culture you shape reflects our values and that our reputation for quality & exceptional care is maintained, to building connections so families and Funeral Directors know who they can count on at a time when they need our expertise.

The services we provide continue to change and adapt to the ever-growing call for more choice when it comes to a final goodbye and no two days will be the same as each family and service are uniquely personal.

Families can hold the funeral of their choice and our Chapel has been designed to cater for people of all beliefs and faiths and for those who have none.

Your ideas and creativity will also help shape the individuality of your site, some of our Crematorium Managers have implemented bee hives, wildflower meadows, animal habitats, regular quiz nights and coffee mornings to name but a few!

When you join us, it’s an opportunity to be a part of something truly meaningful and significant.

Additional detail about the role:

People
Lead the site team to deliver best in class service to the bereaved and funeral director partners.
Lead and manage site team in all aspects of day-to-day activity including monitoring performance in relation to KPI’s and budget, ongoing development, and recruitment.
Collaborative working and communication with all support functions.
Role model for our vision, values and leadership behaviours.

Quality

Deliver the highest standards of quality in compliance and services, ensuring all services adhere to Westerleigh standards, policy and relevant legislation.
Maintenance and development of cemetery, liaising with grave diggers and grounds teams to ensure burials are carried out to the highest standard (for sites with cemetery)
Contribute to innovation and improved practice for site and within the wider division.
Monitor customer feedback.
Deliver the highest standards of health and safety.

Business

Responsibility for the commercial performance of your site.
Drive improvements in volume through active pursuit of new opportunities and building relationships both in and out of normal catchment area.
Optimise the efficient use of site staff, facilities equipment, supplies, consumables and support services.
Contribute to annual pricing and budgeting activities and manage the processes for the site.
Develop and nurture relationships with external stakeholders and customers including Funeral Directors and local community individuals/groups to develop new / additional business and promote the…