Head of Quality Assurance & Customer Experience
Job in
Thatcham, Berkshire, RG18, England, UK
Listing for:
Reeta Vickers Recruitment
Full Time
position
Listed on 2026-02-17
Job specializations:
-
Management
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
A
forward-thinking company in Thatcham is seeking a Head of
Quality Assurance to oversee customer experience and
quality assurance. In this leadership role, you will manage a small Customer Services team and collaborate with senior stakeholders to ensure
exceptional service and maintain high regulatory standards. Your key responsibilities include leading service improvement initiatives, acting as an escalation point for complex queries, and embedding a strong service-led culture across the organization.
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