Assistant General Manager

Grandscape Blvd, The Colony, TX 75056, USA

Posted Tuesday, November 18, 2025 at 6:00 AM

Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets:
Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.

IMPORTANT NOTICE FROM THE COSM HUMAN RESOURCES & RECRUITING TEAM REGARDING A RECRUITING SCAM:
Your security and trust matter to us. Please note that Cosm Recruiters will ALWAYS communicate with you from an official "" email address or through authorized platforms such as Linked In. We WILL NEVER request payments, banking details, or personal financial information during the recruitment process. If you receive a suspicious communication or job offer claiming to be from Cosm, please do not respond or share personal information.

For official Cosm opportunities, always visit  .

Summary:

The primary duties of the Assistant General Manager is to ensure FAN satisfaction and overall efficiency of venue operations, to train staff as outlined in the Cosm Academy, ensuring Cosm Pillars of Service and Cosm steps of service are implemented to ensure team members are prepared to provide Cosmworthy service to our fans at all times.

Responsibilities:

• Uphold Cosm standards for quality and performance in all operational phases.
• Implements and maintains department minimum standards. Responsible for the hiring, training, and supervision of venue team members. Prepares work schedule for staff and authorizes payroll for the department based on approved labor standards.
• Training, monitors and manages venue team members, resolves any fan issues and performs tasks that require your discretion and authority.
• Train and monitor the Cosm team members on an hourly, daily, weekly basis.
• Train team members to use the appropriate phrases and greetings when interacting with fans in a Cosmworthy standard.
• Able to make reasonable and professional decisions in real time.
• Assist and guide the team members through their daily duties and responsibilities.
• Work cross department at venue and corporate levels to ensure the Cosm standard of service is being upheld and alignment exists.
• Ensure property operates within budgetary guidelines and achieves profit margin goals; use business information to identify indicators of product and service successes.
• Develop and document training for current and new employees, outlining steps of service and providing a Cosmworthy experience for all Cosm fans.
• Direct, implement, and maintain a Fan Experience and management philosophy that guides respective team members.
• Interact with fans frequently to obtain feedback about their Cosm experiences; utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
• Anticipates needs of large groups or high-profile guests to deliver flawless service; ensures that products, services, and events attain the appropriate publicity.
• Ensures property compliance with legal, safety, operations, labor, and Cosm brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits regularly; conducts detailed walk-throughs to ensure the building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations.
• Responsible for overseeing ordering and maintaining correct inventory levels.
• Experiments with new ideas and takes calculated risks to improve fan satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions positively impact property performance.
• Creates a cohesive and high-performance operational team that continuously strives for positive…