Customer Service Representative Rosser, MB

What we are looking for

At Cosentino, we are looking for a Customer Service Representative located in Rosser, MB who will work in a multinational environment and contribute to challenging projects.

As a Customer Service Representative, you will deliver excellent service and act as a key liaison between our customers and the company by assisting with general inquiries regarding pricing, products, inventory availability, delivery schedules, order confirmations, invoicing, and collections.

• Develop and maintain customer relationships by handling operative responsibilities.
• Process, monitor, and follow up on customer purchase orders.
• Provide effective service and administrative support, including material delivery information and order status updates.
• Communicate material lead times, product availability, and pricing in a prompt and friendly manner.
• Create invoices and correct them as necessary, and process material returns.
• Schedule showroom visits, lead material views, and reserve specific materials.
• Solve customer issues from order to delivery and manage customer account receivables.
• Provide customer support over phone, face‑to‑face, and email.
• Perform analysis in SAP as requested by management.
• Manage and maintain the showroom, including ordering supplies, maintaining equipment, and placing marketing materials.
• Log daily visitors and events into Sales Force.
• Support the sales team by preparing sample shipments, checking stock, and highlighting potential stock issues to help achieve sales targets.
• Other tasks as requested by the manager.

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

• 3+ years in customer service.
• 2+ years invoicing and order entry.
• Experience in construction, manufacturing, distribution, or related industry.

• High School Diploma or GED.

• Computer literacy:
  Outlook, Excel, Word.
• Use of SAP, ERP, or order system.

• Excellent customer service skills with direct end‑customer interaction in a fast‑moving environment.
• Ability to multi‑task and work in an extremely fast‑paced environment.
• Exceptional customer‑facing and interpersonal skills, both written and verbal.

• International presence in over 80 countries.
• A growth story driven by innovation with products such as Silestone®, Dekton®, and Sensa.
• Opportunities to grow your career and develop leadership skills.

The hourly range for this position is $23‑$26 per hour. Factors that may affect starting pay include geography, skills, education, experience, and other qualifications. The position may also be eligible for a potential annual award based on performance.

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind. All employment decisions at Cosentino are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex, age, disability, sexual orientation, gender identity, marital or civil union status, military service, or any other status protected by law.