Cityworks Systems Administrator – Villages, FL

Cityworks Systems Administrator – The Villages, FL

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At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission‑critical outcomes, operational advancement, scientific discovery, and cutting‑edge manufacturing, turning abstract ideas into realities that transform the world for good.

Base pay range
: $50,000.00/yr - $65,000.00/yr

Your impact:
At Jacobs, we challenge what is currently accepted, so we can shape innovative and lasting solutions for tomorrow. Through the delivery of our operations and maintenance services, you’ll make it simpler and more seamless for our municipal clients to operate safely and efficiently, empowering communities to focus on what matters most to them – people.

As a Cityworks Systems Administrator based in The Villages, FL you’ll join a collaborative team ensuring that our clients can deliver their services – uninterrupted. In this role, you’ll have hands‑on experience with ArcGIS Enterprise, including Portal integration and SSO configurations. Key qualifications include proficiency with Cityworks Respond and Admin plug‑ins, which serve as the primary user interface and design tools.

This position offers an exciting opportunity to contribute to innovative municipal asset management solutions in a collaborative and forward‑thinking environment.

• Administer, configure, and maintain the Cityworks platform, including users, security, and permissions.
• Support integration with ArcGIS Enterprise and other related systems.
• Monitor system performance, troubleshoot issues, and provide technical support to end users.
• Develop and maintain dashboards, reports, and workflows to meet business needs.
• Collaborate with departments to optimize use of Cityworks for asset and work order management.
• Perform updates, patches, and upgrades to ensure system stability and security.
• Document procedures, system configurations, and best practices.

• Minimum 2 years of hands‑on experience with Cityworks administration.
• Working knowledge of ArcGIS and related GIS tools.
• Strong understanding of asset management and work order systems.
• Experience using Respond and Admin plug‑ins.
• Experience with SQL databases, reporting, and data analysis is preferred.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong problem‑solving skills and attention to detail.

• Familiarity with Action Manager – Activity Updates, Webhooks, and reporting tools such as Crystal Reports and Active Reports, the latter being the new standard in Cityworks 23.
• Experience with Crystal Reports, Active Reports and other reporting tools.
• Experience with Action Manager;
  Activity Updates and Webhooks.
• Knowledge of workflow design and automation within Cityworks.
• Familiarity with ITIL practices or municipal/public works operations.

Safety is a core value  are committed to providing a safe and healthy workplace for all employees. The physical and environmental demands required to perform the essential duties of this position include standing, walking, sitting, coordination, balance and agility demands, which may include the ability to stoop, kneel, squat, grasp, reach, perform repetitive hand movements. Additional demands may involve a specific level of dexterity, grip strength, climbing and cardiorespiratory demands.

The work areas may be indoor, outdoor, have loud noise, active machinery, high pressure fluid systems, electrical equipment, confined spaces, heights and depths, fumes, airborne particles, noxious gases and chemicals. The use of appropriate safety equipment will be mandatory in these areas to prevent hazardous contact.

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well‑being. Your security. Your future. Employees have access to medical, dental, vision and basic life insurance, 401(k) plan, paid time off (allocated plans start 17 days per calendar year), seven…