Medical Front Desk

About Hanger, Inc.

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide, while its Products & Services segment distributes branded and private‑label O&P devices, products and components and provides rehabilitative solutions to the broader market.

With 160 years of clinical excellence and innovation, Hanger’s vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value, touching thousands of lives each day and helping people achieve new levels of mobility and freedom.

In this role, you will play a pivotal part in ensuring a seamless experience for patients, staff and referral sources by efficiently managing front office operations. The ideal candidate has a background in front desk or reception work, strong communication skills and computer proficiency.

• Patient Reception:
  Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Patient Intake:
  Verify and update patient demographics and insurance details during check-in; handle walk‑in registrations.
• Financial Transactions:
  Collect patient payments, including deductibles, copays and co‑insurance at the front desk.
• Appointment Scheduling:
  Coordinate follow‑up appointments, including cast and measure, delivery and prosthetic care plans.
• Patient Support:
  Serve as a liaison for clinic services, offering information on patient experience programs, support groups and other resources.
• Administrative Assistance:
  Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Record Maintenance:
  Ensure accurate and complete electronic health records for all patients.

• High school diploma or equivalent combination of education and experience required.
• Good fit for the job, as determined by the Talent Sorter assessment (preferred).
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and a driving record within the standards outlined in Hanger’s Motor Vehicle Safety Policy and Procedures.

• Strong interpersonal, oral (including telephone) and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Ability to work with handicapped individuals.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology and front office (receptionist) duties preferred.
• Proficiency with Windows‑based software and e‑mail.
• Ability to use all necessary office equipment (facsimile, calculator, postage machine, copier, etc.).
• Act with integrity in all ways and at all times, remaining honest, transparent and respectful in all relationships.
• Keep the patient at the center of everything you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes and calibrate work processes for outstanding results.

• Competitive compensation packages.
• 8 paid national holidays & 4 additional floating holidays.
• Paid time off that includes vacation and sick time.
• Medical, dental and vision benefits.
• 401(k) savings and retirement plan.
• Paid parental bonding leave for new parents.
• Generous employee referral bonus program.
• Mentorship programs – mentor and mentee.

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer–employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state and local laws and ordinances.

The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

The Villages, FL