Supervisor, Customer Accounts Recovery

Centric Services (“Centric”) delivers industry-leading natural gas transmission and distribution services through its Hooks and Uni Gas divisions. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas. Centric is rapidly expanding due to its commercial and operational agility and is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation.

Centric strives to create a caring and open culture where employees can grow and develop alongside the business.

The Lead Customer Account Resolution responsible for overseeing the Company’s past due accounts and customer account resolution processes, including the identification, review, and preparation of delinquent and final accounts for third-party collection activities. This role ensures timely and accurate customer communications, account documentation, service termination and restoration processes, and transmission of eligible accounts to the Company’s designated collection agency.

• Upholds and advocates for Centric’s core values and behaviors as outlined in the Centric Values and Leadership Framework.
• Ensure that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures.
• Foster a culture of always doing things the right way: the Centric Way (safety, openness, integrity, attention to detail, etc.)

• Maintain accurate customer account records and collection documentation, including tracking account activity, correspondence, payment information, and records submitted to third party collections agencies.
• Oversee the Company’s past due account and final account processes, ensuring all accounts are reviewed, documented, communicated, and processed in accordance with established procedures and timelines.
• Download, review, and analyze all aged accounts receivable reports to identity past due, final, and potentially collectable accounts requiring action.
• Prepare and transmit eligible final and past due accounts to the Company’s third-party collection agency, ensuring all required information and supporting documentation is complete and accurate.
• Prepare and coordinate monthly termination notices and service termination work orders for eligible past due accounts.
• Monitor customer payments and account activity associated with terminated service and coordinate restoration of service when applicable requirements have been satisfied.
• Coordinate with internal departments and external vendors including Customer Service, Accounting, Field Operations, printing/mail vendors, and third-party collection agencies, to ensure timely and accurate processing of customer accounts.
• Supervise, train, coach, and support assigned employees, establish performance expectations, monitor work quality and productivity, and address performance or process concerns as appropriate.
• Identify and implement opportunities to improve the efficiency, accuracy, and consistency of past-due account and collection processes, while ensuring compliance with Company policies, procedures, and applicable requirements.

• High school diploma or GED required.
• 2+ years’ experience in customer account management, accounts receivable, collections support, customer service, data management, utility billing, or a related administrative function.
• Proficiency in the use of computer software applications, including Microsoft Office (Excel, Word, etc.)
• Organized and attentive to detail with the ability to multitask.
• Solid interpersonal skills – outgoing, positive and good communication.
• Ability to work on multiple projects…