Manager,Financial Aid Processing Operations Job The Woodlands area,Texas USA,Education / Teaching

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

One LSC
Student Focused
Own It
Foster Belonging
Cultivate Community
Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations;
The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 20515 SH 249 (SH 249 and Louetta Road) Houston, Texas .

Job Description

PURPOSE AND SCOPE: The Manager, Processing Operations supervises Financial Aid Analysts, Coordinators and Administrators in the Operations area. The person in this position manages the awarding, processing and timely disbursement of Title IV, state and institutional aid.

ESSENTIAL JOB FUNCTIONS

Manages a team of Processing Operations employees at various levels ensuring team provides consistent and superior services, sets and prioritizes team goals to achieve department objectives, and monitors team activity to ensure compliance with LSC policies and procedures

Serves as liaison with third- party servicer for the verification of approximately 10,000 students

Manage the awarding, processing and timely disbursement of federal, state and institutional financial aid

Continuously reviews, analyzes, and evaluates effectiveness of department operations, works with the Executive Director of Financial Aid System Operations to streamline current processes and strive for leaner, efficient process flows

Partners with the Executive Director of Financial Aid System Operations to establish policies that are related to Satisfactory Academic Progress standards

Actively remains current on policies, procedures and requirements for financial aid programs and Lone Star College processes. Ensures compliance with all applicable internal and external rules, regulations, and requirements, as well as LSC policies and procedures

Provides training, assessments and coaches staff on processes

Assist Financial Aid Contact Center and Campus Managers in resolving student issues, SNOW tickets, in-house verification, C-codes, etc.

Participates as an LSC representative on various committees, meetings, conferences, and workshops

Responsible for other reasonable, related duties as assigned

KNOWLEDGE,

SKILLS and ABILITIES

REQUIRED

Strong working knowledge of state and federal Financial Aid regulations
Skilled in the use of personal computers and related software applications
Strong interpersonal and communication skills, ability to work effectively with a wide range of constituents in a diverse community
Effective verbal and written communication skills
Excellent management and organizational skills

PHYSICAL ABILITIES

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS

Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
Interface with internal and external contacts as needed to carry out the functions of the position
Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS

Bachelor's degree and at least 5 years of experience, or an equivalent combination of education and experience

Experience must include at least 3 years in a supervisory level position
Must be in good standing with the Department of Education

Must successfully complete all National Association of Student Financial Aid Administrators (NAFSAA) Professional Credentials within one year of hire according to the schedule provided by supervisor

PREFERRED QUALIFICATIONS

National Association of Student Financial Aid Administrators (NAFSAA) Credentialed Professional or Certified Financial Aid Administrator (CFAA) certification

Salary

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Manager, Financial Aid Processing Operations