Fraud Investigator FP

Fraud Investigator I FP – Woodforest National Bank

Join to apply for the Fraud Investigator I FP role at Woodforest National Bank
. Woodforest National Bank is a privately‑owned, employee‑stock‑owned bank that focuses on building relationships and serving communities, with volunteer work at local charities and food banks.

The Fraud Investigator I (FP) is responsible for handling fraud across production channels such as ATM, Mobile Deposit, Verafin Alerts, P2P Alerts, Bill Pay, Fraud Queues and Western Union, as well as for unique fraud cases that require in‑depth research and investigation. The role relies on critical thinking to analyse and resolve fraud in an appropriate and informed manner.

• Maintain department performance levels and subject‑matter expertise of the bank’s policies and procedures for efficient and professional case resolution.
• Analyse and investigate fraud trends using existing resources and tools to recommend and deploy measures to control and reduce fraud losses.
• Analyse accounts flagged for review by Verafin, P2P, Bill Pay, and Western Union for suspicious activity and judge whether the activity is normal or possibly fraudulent.
• Support department strategies to achieve business goals and minimise fraud losses.
• Perform reviews and research checks processed for endorsements, kiting, forgeries, counterfeit; review and research electronic transactions and activity to confirm fraud for customers and hold on suspicions and fraud checks and block accounts and access based risk and exposure.

• Strong working knowledge of bank operations, fraud review and regulations that relate to funds availability, check kiting and check fraud.
• Solid technology and internet searching skills including Microsoft Office (Excel, Word, Outlook, SharePoint) and financial software (Mozart, Bancline, Evision).
• Excellent organisational and time‑management skills, capable of multi‑tasking, maintaining accuracy, and meeting deadlines in a fast‑paced, high‑volume environment.
• Strong verbal and written communication skills, capable of maintaining confidentiality and professionalism while interacting with customers and internal team members.
• Customer‑service orientation with strong analytical and problem‑solving skills.
• Self‑starter able to work independently while supporting a team environment.
• Able to follow direction and apply correct policies, procedures and guidelines.
• Strong attention to detail and high concern for data accuracy.

Operations

Texas‑The Woodlands

Full‑time

TX – Operations Center‑0100

Ongoing

Texas – Houston

• 1+ years experience in fraud detection/investigation or risk management or an equivalent amount of education/training required.

• High‑school diploma or equivalent required.
• Bachelor’s degree in Business Administration, Banking, Finance or related field preferred.

• Full‑time.

• None.

• 0% – negligible travel expected.

• Conditions involve lifting no more than 10 pounds; occasionally moving small items such as folders, ledgers, files.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.