Retail Support Specialist

Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve.

At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Retail Support Specialist is responsible for supporting and coaching retail employees on operational and procedural issues via phone or email.

• Provide one on one coaching via incoming calls and emails from employees.
• Respond to questions from all emails in a timely manner.
• Follow and manage standard operating procedures; accurately log all tickets using the defined tracking software.
• Analyze data for trends and training opportunities. Report data to Retail Support Manager.
• Recommend procedural updates or revisions based on data.

• Expert knowledge of procedures, policies, resources, and guidelines.
• Ability to produce accurate results.
• Demonstrated customer service skills, ability to relate effectively and tactfully with all levels of the organization.
• Ability to organize, manage, and meet established deadlines; manage multiple priorities with frequent interruption.
• Ability to communicate effectively in both oral and written communications.
• Ability to work individually and as a team member.
• Learn fundamental operations of commonly used software, hardware, and other equipment.

Branch Banking

Texas-The Woodlands

TX
- Operations Center-0100

Ongoing

Texas
- Houston

• Minimum 3 years of branch banking experience, with extensive knowledge of the processes and procedures involved in branch operations, required.
• Intermediate proficiency with Microsoft Office, including Excel, Word, Publisher, Outlook and PowerPoint required.

• High school diploma or equivalent required.

• Full-time

• None

• 0 – 10% - Negligible amount of travel is expected

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.