Patient Services Coordinator

Synergen

X‑Low T Center‑Her Kare, leading provider of hormone replacement and wellness services, is seeking a qualified Patient Services Coordinator to join our team. This is a great opportunity to jump‑start your career in the medical field.

The Patient Services Coordinator is a vital member of the healthcare team, serving as the first point of contact for patients and visitors. The Coordinator ensures a welcoming, efficient, and seamless patient experience from check‑in to check‑out and provides comprehensive administrative support to clinic staff.

• Greet patients warmly, check them in, and room them for appointments
• Review, explain, and resolve patient billing and insurance questions
• Serve as a subject‑matter expert in explaining insurance coverage, benefits, and out‑of‑pocket costs in a clear, confident, and compassionate manner
• Enter and update patient information and insurance details accurately
• Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
• Collect and process payments accurately when necessary
• Perform bi‑monthly inventory based on center needs
• Attend monthly, quarterly or annual meetings as necessary
• Monitor and respond to center emails, text messages and faxes throughout the day, ensuring timely communication and follow‑up
• Ensure compliance with HIPAA and clinic policies
• Complete cash deposits at the bank twice weekly and maintain accurate records daily on the End‑of‑Day spreadsheet
• Support clinic staff with administrative and clerical tasks as needed
• Maintain a clean, organized, patient‑friendly front desk and waiting area
• Keep snacks and supplements organized and stocked

• High school diploma or equivalent (required); associate degree preferred
• Previous experience in a healthcare front‑office setting preferred
• Strong customer service and communication skills
• Ability to handle sensitive patient information with confidentiality and professionalism
• Proficiency in basic computer programs and electronic communication (email, fax, etc.)
• Highly organized and detail‑oriented, with the ability to multitask and prioritize
• Pass a criminal background check
• Clinic hours: M 8‑5, T 8‑7, W 8‑1, Th 7‑5, F 8‑5, Sat 8‑12 (required to work 2 to 3 Saturdays a month)

• Health, dental and vision insurance
• Disability insurance
• 401(k) with 5% matching
• Scrubs provided
• PTO
• Tuition reimbursement
• Employee discount

$20 per hour