Guest Service Rep

Description

Front Desk Agent

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to be the first point of contact for visitors and to contribute to the smooth operation of our hotel.

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints professionally and promptly
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain accurate records of guest information and billing details
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Uphold hotel policies and procedures to ensure safety and security

• High school diploma or equivalent; additional hospitality training is a plus
• Proven experience in customer service or front desk operations preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and MS Office Suite
• Ability to remain calm and professional in high-pressure situations
• Flexibility to work various shifts, including evenings, weekends, and holidays

We foster a welcoming and inclusive environment where team members are valued and encouraged to grow. Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences and advancing your career in the hospitality industry.