Network Operations Center Analyst - Woodlands, TX

Network Operations Center Analyst - The Woodlands, TX

As an integral member of the Network Operations Center, the NOC Analyst will join a network operations team responsible for the day‑to‑day operational support of the Centric Fiber service provider network. This is an entry‑level technical position with a primary focus on ensuring the maximum possible network availability, quality of service, and performance for our residential and commercial subscribers. The ideal candidate will demonstrate knowledge of wired and wireless networks, ticketing systems, network management systems (NMS), and experience working in a Help Desk, Network Operations Center, or Managed Services Environment.

• Upholds and advocates for Centric's core values and behaviors as outlined in the Centric Values and Leadership Framework
• Ensure that all operations are conducted safely and in compliance with all applicable laws, regulations, policies, and procedures
• Foster a culture of always doing things the right way: the Centric Way (safety, openness, integrity, attention to detail, etc.)
• Collaborate closely with other members of the Project Management Department to ensure that all commitments and requirements are clearly understood

• Work trouble tickets which may include escalations, alarms, incidents, and service requests reported by monitoring tools, ticketing portals, calls, and emails
• Utilize a network management system (NMS) and additional monitoring tools to detect service‑impacting issues such as packet loss, latency, bottlenecks, outages, etc.
• Analyze and implement strategies for solving network issues, including the development and production of network system documentation and instructional and procedural manuals for other employees to resolve problems or make network improvements
• Manipulate data collected via SNMP, Net Flow, custom scripting, etc. for the creation of dashboards utilizing the Zabbix platform to provide additional insight into the network per defined metrics or service level agreements (SLA)
• Configure, test, maintain and troubleshoot network equipment and services, including switches, routers, access points, security devices, VoIP, and OOBM equipment
• Effectively communicate and escalating alarms ensuring quick resolution
• Follow established guidelines, policies, and procedures
• Be prepared to jump into any issue, follow custom processes, and lead the troubleshooting efforts of potentially many different internal and external entities, quickly diagnose and isolate the source of the network incident, and take appropriate action to restore service
• Must be available to work non‑standard business hours/shifts and be willing to participate in shift rotation, occasional shift coverage during holidays, and other time‑off scenarios

• Associate degree in Networking or related field
• 1+ years of experience in a support role within a high‑volume, time‑sensitive support environment
• Perform first‑level (Tier
  1) network problem isolation and determination; respond to problems escalated by Level 1 NOC Analysts
• Working knowledge of network hardware such as routers, switches, wireless access points, firewalls, etc.
• Working knowledge of network protocols and applications such as Ping, Trace route, IP, ARP, DHCP, etc.
• Understanding of ticket escalation, problem management, and change management procedures
• Initiate corrective action where required within the scope of knowledge and authority
• Demonstrate exceptional punctuality to maintain a 24x7x365 schedule
• Keep up to date on technology supported by the NOC and ensure familiarity with new technologies to be supported by the NOC in the future

• Experience working in a startup environment
• Experience working for an internet service provider offering triple‑play (data, voice, video) services
• Experience working with Ethernet cabling, coaxial cabling, fiber optics, and optical equipment
• Working knowledge of passive optical networks such as GPON, XGS‑PON, etc.
• Professional certifications – Network+, CCNA, Security+, Linux+, CCST, etc.

• Competitive base pay + bonus
• Great benefits (medical, dental, vision, and more)
• Generous PTO policy
• 10 company paid holidays
• 401(k) plan with 5% company match

Associate

Full‑time

Other

IT Services and IT Consulting

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.