Desktop Support Technician

P&E Constructors is an employee-owned (ESOP) mechanical and electrical construction firm executing large capital projects with deep roots in the industrial construction sector. Since 1946, we’ve delivered fabrication and installation services with a commitment to safety, quality, reliability, and client-focused solutions.

The Desktop Support Technician is the first line of technical support for P&E Constructors' employees across our office, shop, and project locations. This role resolves hardware, software, and access issues, prepares and issues equipment, and keeps employees productive on the systems they rely on every day.

The ideal candidate is a customer-focused problem solver who enjoys working with people and technology, communicates clearly with non-technical users, and takes ownership of each request from intake to resolution. The Desktop Support Technician works closely with the IT Manager, the IT team, and third-party vendors to deliver consistent, secure, and well-documented support.

• Serve as the first point of contact for technical support requests submitted through the Tech Support inbox, phone, and walk-ups
• Troubleshoot and resolve Tier 1 and Tier 2 hardware, software, peripheral, printer, and network connectivity issues
• Escalate complex or Tier 3 issues to Senior Desktop Support Technicians and follow through to resolution
• Log, prioritize, and document all support requests, troubleshooting steps, and resolutions
• Set up, image, configure, and issue computers, mobile devices, and peripherals for new employees
• Enroll and manage devices in Microsoft Intune and verify compliance with company security policies
• Maintain the IT Equipment Tracking Log, including equipment issuance, returns, transfers, and retirements
• Repair, upgrade, and replace hardware as needed, and coordinate warranty repairs with vendors
• Create and manage user accounts in Microsoft 365 and Entra , including email accounts and email signatures for new hires and title changes
• Set up and manage user access for business systems, including Procore, COINS, Primavera (P6), and shared folders
• Configure scan-to-email and copier setups for new employees
• Support onboarding and offboarding, including account provisioning, access removal, and equipment recovery
• Support IT mobilization and demobilization for project sites, including setup of computers, printers, and connectivity
• Travel to and support employees at company locations in Indianapolis, Wichita, Houston, and Kountze, as well as active project sites
• Assist with tracking software licenses, renewal dates, and license counts
• Provide end-user guidance and basic training on Microsoft 365 and company-supported applications
• Follow IT security practices and support compliance with NIST 800-171 and company IT policies
• Create and maintain knowledge base articles, how-to guides, and standard operating procedures
• Participate in IT projects, system upgrades, and process improvement initiatives

• Associate's degree in Information Technology, Computer Science, or a related field
  preferred; equivalent experience will be considered
• 1-3 years of experience in desktop support, help desk, or IT support roles
• Experience supporting Windows 10/11 environments and Microsoft 365 applications
• Experience with Active Directory, Entra  (Azure AD), and user account management
  Experience deploying and managing devices with Microsoft Intune or a similar endpoint
  management tool is preferred
• Experience supporting printers, copiers, mobile devices, and basic network connectivity
  (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Familiarity with Procore, COINS, or Primavera (P6) is a plus
• Experience supporting construction, field, or multi-site operations is a plus
  CompTIA A+, Network+, or Microsoft 365…