Senior Technical Support Technician

Established in 1976, Bedfont is an award-winning medical technology company based in Harrietsham, Kent. Its breath analysis medical devices are exported globally thanks to its network of carefully selected distributors.

Healthcare is evolving and the market for breath analysis monitors is expanding. Bedfont are looking for hard-working, like-minded, and passionate individuals to join the Bedfont Family to help achieve its goal of innovating healthcare worldwide.

The Senior Technical Support Technician is responsible for providing advanced technical support for Bedfont products across the US and Latin America. The role combines hands-on device servicing, calibration and repair with technical customer support, process improvement and support for product fulfilment activities.

Acting as a senior member of the Technical Service & Support team, the role will serve as a technical escalation point, support the development of Technical Support Technicians, and work closely with colleagues across Bedfont USA and Bedfont UK to deliver a high standard of customer service and technical support across the region.

Technical Service, Repair & Calibration

• Service, calibrate, test and repair Bedfont devices in accordance with approved procedures.
• Diagnose and resolve technical faults, product issues and equipment failures.
• Operate and maintain testing, calibration and servicing equipment.
• Ensure all serviced equipment meets required quality standards prior to release.
• Escalate complex or recurring technical issues where appropriate.

Technical & Customer Support

• Provide technical support to customers, distributors and internal colleagues across the US and Latin America.
• Troubleshoot device, software and user-related issues to successful resolution.
• Act as a senior point of contact for more complex technical enquiries.
• Provide guidance on product operation, servicing, calibration and maintenance.
• Work closely with Bedfont UK to share customer feedback and technical insights.

Team & Operational Support

• Support product preparation, testing, quality checks and fulfilment activities.
• Share technical knowledge and provide guidance to other members of the support team.
• Assist with technical training and onboarding activities as the team expands.
• Support the ongoing development of technical service processes and best practices within Bedfont USA.

Quality & Compliance

• Maintain accurate service, calibration and repair records.
• Ensure activities are completed in line with Bedfont's Quality Management System and regulatory requirements.
• Support complaint investigations, CAPA activities and audit requirements where required.

Equipment, Inventory & Training

• Maintain service equipment, calibration standards and associated records.
• Monitor service stock, spare parts and consumables.
• Maintain technical knowledge across the Bedfont product range through ongoing training.
• Support product and technical training for customers and distributors where required.

Research & Special Projects

• Provide technical support for research projects, clinical studies and specialist customer requirements when needed.
• Assist with device preparation and technical activities relating to future research programmes as the business grows.

• Associate’s degree, Bachelor’s degree, technical certification, or equivalent relevant experience in Engineering, Electronics, Biomedical Engineering, or a related field.
• Minimum 3 years’ experience servicing, repairing or supporting electronic or electromechanical equipment.
• Experience using test, calibration or diagnostic equipment.
• Experience troubleshooting technical issues in a customer-facing environment.
• Ability to work independently…