Property​/Community Manager for HOA Communities; HouN

Position: Property / Community Manager for HOA Communities (HouN)

Overview

START A CAREER IN COMMUNITY MANAGEMENT WITHOUT PRIOR HOA EXPERIENCE!

We seek positive and motivated professionals who want to make a complete career change to property and HOA community management. We do not require prior experience as our education program will provide an industry-leading foundation. The initial training will take one year, and you will be an industry expert in three years. Mentors will provide real-life support to advance your skill set.

The education in community management will serve you in future roles within our company or in external career progression.

Typical background could be from retail, restaurants, hospitality, administrative roles, department managers, office management, operations, and more. Candidates should have 8 to 10 years of professional experience in roles requiring proactive effort and decisions. Skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are helpful. You will develop these skills and more, forming a solid foundation for general business matters and administration.

We believe a vibrant culture is based on trust. We are looking for positive and motivated people who can help us reimagine a vibrant work environment focused on support, career development, fun, autonomy, and strong human connections among colleagues. We do not hire employees… we hire a work family.

What is a Community Manager?

The community manager is the face of our organization. It is a multi-faceted role where you wear many hats: a liaison between the HOA board, homeowners, and vendors. You will demonstrate ownership in completing tasks and projects, be a customer service champion, manage vendor relationships, and operate your portfolio of communities while maintaining a positive attitude.

Day-to-Day Responsibilities

Responsibilities include:

• Live our Same Day Response Policy
• Engage with board members and homeowners
• Manage daily, weekly, and monthly tasks for a portfolio of associations
• Plan for and facilitate board meetings and annual meetings
• Vendor relations, including bidding and project management
• Consult with other departments in support of your communities
• Risk management, insurance, and litigation support
• Prepare budgets and manage association finances
• Must be available for after-hour emergencies
• Plus other tasks as necessary

What Does It Take to Be a Great Community Manager?

You need a customer-centric positive attitude, extreme ownership, teamwork, coachability, organization, accountability, and the ability to multitask.

What Skills Are Needed?

We will teach you HOA operations, but the following skills are desirable:

• Approximately 8+ years of solid work experience
• Ability to attend or run evening meetings (about 30-40 per year)
• High-level organizational skills in a fast-paced environment
• Experience with Office software (Word, Excel, PowerPoint, etc.)
• Ability to learn other business computer systems
• Strong customer-friendly and informative communication
• Experience with financial statements and budgets
• Comfortable with public speaking in small and large meetings
• Great conflict management skills in stressful situations
• Experience gathering bids for large projects and managing those projects

Training

Qualified candidates will be offered an engaging training program featuring:

• A Community Manager Mentor for on-the-job guidance
• A peer group of community managers at varying experience levels
• A unique in-house web-based learning academy
• Updates on changes in laws and seasonal topics

About Spectrum

We are a dynamic team serving hundreds of HOAs in Texas and Arizona. Since 2001, we have been honored with Best Places to Work awards, reflecting our employee-first culture. We offer an empowering schedule, full benefits, generous PTO, growth opportunities, and a commitment to community service.

We seek professionals who want to join a work family and contribute to a supportive, collaborative environment.

Benefits and Location

Location:

3000 Research Forest Drive, The Woodlands, Texas 77381

For information about Spectrum Association Management, visit our careers page.

Spectrum Association Management is an Equal Opportunity Employer.

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