Woodlands Dairy - Customer Service Rep - Part-Time

Position: Woodlands 2 Dairy - Customer Service Rep - Part-Time

Woodlands 2 Dairy - Customer Service Rep - Part-Time

Join H‑E‑B as a Customer Service Representative at Woodlands 2 Dairy. This part‑time position focuses on delivering exceptional customer service and maintaining a well‑stocked, clean and compliant department.

Responsibilities

• Provide a well‑stocked and well‑maintained department while providing superior customer service.
• Stock and properly rotate products on a daily basis, maintaining all department and safety/sanitation standards.
• Assist with inventory control; load, unload and move product.
• Organize, clean and prepare back area for the night crew and incoming trucks.
• Organize merchandise on pallets to make the department presentable to the public.
• Ensure integrity of shelf tags and signage in the department; may create or prepare signage as needed.
• Maintain standards in shrink, safety, inventory control and sanitation.
• Check shipments for out‑of‑date and damaged product to ensure freshness and quality.
• Build, stock, maintain, and take down store displays.
• Perform the duties of Customer Service Assistant as needed.
• Provide superior customer service.
• Answer customer questions regarding products and assist them with selections; help customers locate store merchandise.
• Merchandise product effectively.
• Use suggestive selling techniques to meet customer needs and build department sales.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
• Properly handle and maintain the operation of all equipment.
• Comply with departmental SOPs and store operating procedures.
• Additional Department‑Specific Responsibilities / Pre‑requisites
• Beauty
  :
  Knowledge of beauty and cosmetic aids.
• Drugstore / General Merchandise
  :
  Prepares tags and signs as needed.
• Grocery
  :
  Organizes, cleans, and prepares back area for the night crew and incoming trucks; prepares tags and signs as needed.
• Texas Backyard
  :
  Passion for outdoors; ability to complete Green Thumb training (H‑E‑B internal training).
• Entertainment
  :
  Knowledge in the audio/video field; knowledge of specialty products, movies, music, electronics, and video games.

What is your background?

• Minimum age 18 (mandatory).
• High school diploma (or equivalent).
• Completion of Company Orientation and Safety Training (upon hire).

Do you have what it takes to be a fit H‑E‑B Customer Service Representative?

• Strong customer service skills.
• Communication and interpersonal skills.
• Reading and writing skills.
• Planning and organizing skills.

Physical and Practical Requirements

• Function in a fast‑paced, retail environment, in detailed and precise tasks.
• Work with customers, staying attentive to their needs.
• Perform department‑specific physical tasks (see list below).

Beauty

• Constantly reach at waist, grasp.
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements.
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push or pull with arms.
• Occasionally be exposed to cold, loud noise, and wet conditions.
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs.

Drugstore / General Merchandise

• Constantly reach at waist, pivot, grasp.
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push or pull with arms, pinch, perform fine motor movements, ulnar or radial deviation, extend and flex wrists.
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Occasionally be exposed to cold, loud noise, and wet conditions.
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs.

Grocery

• Constantly reach at waist, pivot, grasp.
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push or pull with arms, pinch, perform fine motor movements, ulnar or radial deviation, extend and flex wrists.
• Frequently be exposed to cold conditions.
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist.
• Occasionally be exposed to loud noise, and wet conditions.
• Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs.

Texas Backyard

• Constantly reach at waist, grasp.
• Frequently stand, walk.
• Occasionally…