Account Manager, Law Enforcement Solutions

Account Manager, Law Enforcement Solutions

Othram is the leading provider of advanced forensic DNA sequencing and investigation technology. We help local, state, and federal law enforcement agencies solve their most challenging cases. Purpose built for forensics, more forensic genetic genealogy cases have been solved with Othram's forensic sequencing platform than any other method.
This impact can be felt in the past as we unlock answers in decades-old cold cases, the present as we work to rapidly identify suspects of violent crime, and the future as our work deters would-be criminals. Othram is building the infrastructure for a new era of forensic investigations, making advanced DNA testing and forensic intelligence tools accessible to every agency, everywhere.

We are working to deliver software platforms, deployable solutions, and forensic workflows that extend Othram’s capabilities to the broader public safety community.

What it means to manage an Othram account.

While you will be based in Othram's ultra-modern, high-tech office located in The Woodlands, Texas, you will be assigned to a geographic territory where you will service existing accounts and develop new accounts. As the central figure in the life cycle of the account, from onboarding casework, driving revenue, and fostering strong client relationships, you will serve as the face of the company for your accounts.

If you are driven to build transformational products with real-world impact, this is your opportunity.

What You Get to Do Every Day

• Educate law enforcement accounts on Othram's portfolio of products
• Collaborate with customers to understand their workflow and how Othram can help them solve unsolvable cases
• Monitor casework submissions to ensure that customers are able to submit casework to clear their backlogs
• Gather insights from customers to guide new product development
• Identify new business opportunities within new and existing accounts through regular outreach via phone calls, customer/site visits, and attending regional conferences
• Schedule and conduct regular calls to review ongoing cases with clients
• Thoroughly document all activity within the Salesforce CRM
• Collaborate with Customer Success to ensure clients are receiving regular updates, including case progress and status reports
• Project revenue and track key metrics
• Communicate with agencies to confirm case statuses, facilitate public announcements, and keep Othram informed of all case updates

Required Experience

• Experience selling advanced solutions to government customers
• Ability to understand customer's unmet needs and translate these to product the owner/developer for action
• Proven experience managing multiple accounts (ideally 50 or more)
• Ability to travel approximately 25% of the time for client meetings and/or industry events within the territory
• Strong skills in documenting, tracking, and updating account information efficiently within a CRM system
• Understanding of revenue-driven models tied to case submissions and performance
• Adept at explaining technical concepts/problems to clients and stakeholders

Preferred Experience

• Familiarity with DNA testing, specifically in forensics
• GTM/product launch experience
• Exceptional customer service skills, particularly in high-stakes scenarios
• Background in advising on case strategies and collaborating with clients to achieve resolutions

What Makes This Role Unique

• Key Client Contact: Be the primary point of contact for law enforcement agencies throughout the case life cycle
• Industry Leadership: Represent Othram, a unique organization integrating lab services, advanced technology, and forensic software development
• Meaningful Client Relationships: Build and nurture relationships with clients, ensuring they feel like active participants in solving cases
• Impact-Driven Role: Enable law enforcement to access the most advanced forensic tools available, driving real-world impact

Compensation and Benefits

• Competitive base and variable salary and benefits package
• Unlimited PTO
• Opportunities for professional growth within a mission-focused organization
• Work in a collaborative and innovative environment at the forefront of forensic science

At Othram, you’ll work on some of the most impactful problems facing our communities and our country. You’ll join a team of smart, energetic, and passionate people from diverse fields—including forensic science, genomics, bioinformatics, software, and investigation—working together to build better tools for justice. We push the boundaries of what’s possible every day. Othram is an Equal Opportunity Employer, and we believe that a diverse and inclusive team leads to stronger ideas, better outcomes, and more meaningful impact for the communities we serve.