Dispatcher, Social Work

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-System Office

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-System Office employees are based at one of two System Office locations;
The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.

Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.

Job Description

PURPOSE AND SCOPE:

The Dispatcher is a conduit for information between the public and need for Police. Receives telephone call requests for service (CFS), collects appropriate information while interacting with the caller and a Computer Aided Dispatch system (CAD). Dispatches the CFS and follows it to completion, making appropriate entries in the CAD system. Dispatcher is subject to shift work, sometime working alone or with general/limited supervision.

ESSENTIAL JOB FUNCTIONS:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong attention to detail
• Must be drug free and have no criminal history
• Ability to be flexible in working multiple shifts
• Able to multi-task and effectively handle crisis situations while under pressure
• Ability to accurately type 25 words per minute
• Basic understanding of standard radio broadcasting procedures and rules, and the ability to use two-way radios, including speaking in a clear/concise manner
• Ability to use the NLETS/TLETS/NCIS/TCIC
• Skilled in the use of Outlook Mail, Microsoft Word, Excel, and Crimestar (CAD)
• Excellent oral and written communications skills, including the ability to use proper telephone etiquette at all times
• Ability to monitor CCTV, as well as fire/burglar alarms. Employee must be able to download and email CCTV recording to officers.
• Ability to interact well with local, county and state police, as well as with monitoring companies and Fire/EMS employees
• Ability to learn campuses geographical areas
• Ability to work effectively with others

PHYSICAL ABILITIES:

• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Close visual acuity to perform an activity such as: preparing and analyzing…