Child Support Enforcement Manager

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

This role is responsible for assisting executive leadership in the planning, implementation , and continuous improvement of CSE programs.

An ideal candidate should posses the following competencies:

• Championing Continuous Improvement:
  The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Communicating Effectively:
  The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Leading Effective Teams:
  The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

• Seven years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus four years of experience in child support enforcement; OR
• A bachelor’s degree plus four years of experience in child support enforcement; OR
• A master's degree plus three years of experience in child support enforcement.

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

• The incumbent will oversee and supervise the Program Integration Unit, including but not limited to eight Consultants statewide and other staff as assigned.
• Coordinates statewide program operations, with duties that may evolve based on organizational needs and federal or state requirements.
• Supports statewide operations, ensures alignment with federal performance requirements and promotes effective coordination between State Office, field staff and District Attorney offices.
• Translates policy into practical guidance for the field, coordinating training delivery, and supporting alignment across state office and District Attorney partners.

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Location of Work: This position is located in the Thibodaux Region Child Support Enforcement Office in Thibodaux, LA .

Louisiana HB420 requires that all prospective DCFS employees complete and clear multiple background checks prior to employment with the agency.

NOTE:

The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid driver's license.

No Civil Service Test score is required in order to be considered for this vacancy.

For further information about this vacancy, contact:

Shelby Young

DCFS Human Resources

shelby.young.dcfs

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.