Customer Resolution Representative - Americas

Act as the first point of contact for customer complaints, delivering a quality customer service experience during the complaint resolution process.

Maintain comprehensive knowledge of products, relevant regulations, systems, business processes, and policies. Utilize strong problem-solving skills to address complex customer issues promptly and effectively, leveraging technological tools and resources as needed.
* Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
*** Knowledge, Skills, and

Experience:

** Ability to hold self-accountable to delivering business results

Ability to work independently and manage multiple projects Demonstrated skills as an empathetic and compassionate communicator with the ability to quickly gain customer trust and confidence

Demonstrated ability to work under pressure or in stressful situations based on customer interaction and deadlines

Strong interpersonal & written communication skills Excellent Problem-Solving Skills Experience in Office 365 Suite Ability to train into Digi Key internal software:
WinDECsPRODFamiliarity with tools: eGain, Cisco Finesse and Webex, Foxit/Adobe Acrobat, SharePoint, Adobe Acrobat, Compliance Quest, Content Navigator, File Net
** Preferred Qualifications
** Strong knowledge of Digi Key brand and its principles

DigiKey has always believed our employees are the greatest reason for our company's continued success and exceptional service. Our employees are hardworking, talented, motivated, dedicated, agile, generous, and humble. In addition to offering an industry-leading benefits package, a sense of community, and job security, we're committed to providing career development opportunities with the hands-on training and resources to take you anywhere you want to go.

Digi Key is growing fast. Come see how you can grow with us.
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