Warehouse Operation Support Manager

Warehouse Operation Support Manager at KNAPP North America

Join the action‑packed team that is redefining the logistics automation industry. We’re looking for a proactive leader who can manage engineering support and logistics operations at customer warehouse sites.

At KNAPP (pronounced K‑NAP, not Nap!), we "Make Complexity Simple" by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value‑tech chain partner, partnering with the client to create the most value within each step of the supply chain. Leveraging the latest software, AI, and robotics we disrupt the logistics automation industry for grocery, healthcare, retail, e‑commerce, apparel, and manufacturing leaders worldwide.

We are a global company with our U.S. headquarters in Kennesaw, GA, with 7,200 employees in 50+ countries. Join us to help change the world!

The Warehouse Operation Support Manager leads engineering support and logistics operations at customer warehouse sites. This exempt‑level position requires strong software knowledge to participate in Change Advisory Boards, discuss upcoming changes and bug fixes, and coordinate implementation efforts with internal software teams.

• Participate in Change Advisory Boards to discuss software changes, bug fixes, and upcoming implementations with customers.
• Coordinate with internal software teams to ensure timely testing and deployment of system updates and bug resolutions.
• Monitor and manage all incidents occurring within the warehouse, ensuring accurate and timely communication with the customer.
• Maintain and promote a strong, professional relationship with the customer across all operational touchpoints.
• Supervise and delegate tasks to software engineers and PLC engineers to ensure efficient resolution of technical issues.
• Collaborate with the Spare Parts Manager and customer to coordinate spare parts availability and logistics.
• Oversee warehouse support operations to ensure alignment with service‑level agreements and customer expectations.
• Manage site‑level budgets and provide regular reporting to the Director of Remote Services, including performance against defined KPIs.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Lead and support continuous improvement initiatives to enhance warehouse support efficiency and customer satisfaction.
• Respond to and address emergency calls.

• B.S. in Industrial Engineering, Computer Science, Logistics or equivalent work experience.
• 3–5 years related experience in warehousing, high‑volume manufacturing, distribution, production planning, and/or transportation environments.
• An understanding of warehouse operations and supply‑chain management.
• Working knowledge of Linux, Java, Oracle, and SQL.
• Operational experience in automated distribution facilities.
• Strong skills in report development.
• ITIL Foundation certification.
• Proven organizational skills.
• Experience in Budget Management.

• Authorization to work in the U.S.
• Passport or ability to obtain a passport.
• Professional office etiquette is required at all times.
• Travel required up to 10%.
• Overtime as required by work.
• Physical requirements:
  
  sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds.

• Industry‑competitive compensation.
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401(k) with a very generous employer match and no vesting.
• Paid vacation & holidays.
• Profit sharing.
• Paid parental leave.
• Subsidized daycare.
• Tuition reimbursement.
• Pet insurance.

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety‑sensitive nature of this position, strict adherence to KNAPP’s drug‑free workplace policy is required. All candidates will be subject to drug‑screening in accordance with the policy and will be expected to remain drug‑free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during "off‑hours."

Mid‑Senior level

Full‑time

Information Technology

Automation Machinery Manufacturing