ECommerce Solutions Consultant

Tryzens is an international digital commerce agency and our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles, to deliver compelling experiences that delight and engage their customers.

We started in London, but have expanded to have operations in Melbourne, Sydney, Sofia, and Trivandrum with 200+ team members serving 45+ international brands.

We're looking to hire an experienced  eCommerce Solutions Consultant  to join our team in India.

The role of the Solutions Consultant requires proven experience in delivering high-quality e-commerce solutions as you'll be working with the client stakeholders, internal technical team and related third parties to analyse, design and document technical solutions to meet the business objectives. The role covers the full project life cycle from the elicitation of business requirements through to user acceptance testing and implementation of the system/s.

The core responsibilities include:

Conducting client research and analysis of the current technology stack in use capability
Lead platform-agnostic discoveries and suggest the best-fitting solutions that are logical, meet business needs, and are platform-appropriate
Leading re-platform projects for eCommerce platforms end to end
Leading Mobile App projects
Create, own, and manage functional scope
Understand the client's business needs and process
Help our clients with building their road maps and backlog grooming of requirements

Requirements

Core Requirements

Leading discovery workshops to gather business requirements, understand the current state and develop technical requirements
Translating outputs from discovery workshops into JIRA Epics and User Stories, along with presenting highly technical concepts to external/internal senior business stakeholders
Understanding of the full eCommerce product life cycle, including back-end systems (OMS, PIM, ERP, etc)
Working knowledge of either core eCommerce platforms such as Salesforce Commerce Cloud, SAP Commerce Cloud, Adobe Commerce Cloud, Shopfiy, Commerce Tools or Big Commerce.
Proven track record in software development environments and experiences of end-to-end project life cycles
Acting as a subject matter expert, including raising awareness of innovation, process improvements, and how to solve client challenges
Proficient in co-coordinating with offshore teams and vendors across different time zones

Experience with B2B and B2C eCommerce implementations
Requirement documenting skills in the form of user stories, user flows/diagrams and functional specifications
Ability to translate between development, creative and business stakeholders

Essential Skills & Experience

Working knowledge of other digital platforms outside of commerce, such as Salesforce Marketing Cloud, Salesforce Service Cloud, Web CMS (Contentful, AEM), Klavyio, PIM systems, ERPs etc
Experience in AI methodology, spec-driven requirements and prompting
Experience working within the retail industry
Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio
A bachelor's degree or equivalent
Exceptional analytical and conceptual thinking skills
Experience creating detailed reports and presenting
Excellent attention to detail, oral and written communication skills
Interpersonal and consultative skills
Team player with excellent collaboration skills, with a fantastic can-do attitude
Previous experience facilitating discovery workshops
Ability to analytically think and problem solve
Knowledge of project management tools and methodologies

Desirable Experience & Knowledge

Knowledge of user experience
Understanding of web standards, best practices, and latest online trends