Vice President Business Enablement

Reflections Infosystems is seeking an influential, visionary, and operationally rigorous executive leader to anchor our corporate engine as Vice President – Business Enablement. Reporting directly to the CEO, you will hold full strategic and operational accountability for running, integrating, and optimizing our critical enterprise Business Enablement functions. This role is expected to be based in Kerala, requiring a mandatory minimum of 1 week per month at our Trivandrum office to remain proximate to core operations and leadership teams.

Your primary focus is entirely centered on corporate operations: breaking down traditional functional silos and blending Talent Acquisition, Human Resources, the Resource Management Group, Partnerships & Alliances, Branding & Marketing and Pre-Sales into a single, high-performing corporate force.

As the custodian of our enterprise operational engine, you will ensure that today's delivery mechanisms flawlessly support our global business pipelines. Concurrently, you will leverage a forward-looking mindset to weave pragmatic digital enablement, intelligent workflows, and complete data transparency into our day-to-day operations—ensuring future-ready scalability as we transform into an AI-enabled, high-performance technology services organization.

Core Responsibilities:

Running the Business

Your ultimate mission is to drive operational excellence, governance, and cross-functional synergy across all owned enablement units:
Own & Optimize Support Functions:  Lead, mentor, and continuously improve critical enterprise support functions to accelerate revenue growth, maximize global talent availability, and guarantee sustainable scalability across Reflections Infosystems.
Cross-Functional Synergy:  Permanently shift Business Enablement functions away from isolated operations. Architect and implement highly integrated workflows where Talent Acquisition, RMG, HR, Partnerships & Alliances, Branding & Marketing and Pre-Sales execute collaboratively and seamlessly to meet fluid business pipelines.
Executive Advisory & Governance:  Serve as a trusted strategic advisor to the CEO and the broader executive leadership team. Provide regular, data-backed operational readouts, rigorous risk assessments, and proactive recommendations to drive enterprise business performance.
Process & Agility Redesign:  Relentlessly simplify and redesign enterprise processes to eliminate manual or redundant activities, improve overall organizational agility, and enhance cross-functional collaboration.
Performance & Accountability :
Drive a rigorous culture of absolute ownership and measurable outcomes by establishing and monitoring clear, aggressive KPIs/OKRs across all owned enablement units.

Partnerships & Alliances:  Lead the partnerships and alliances function to fuel inorganic growth and create a potent ecosystem of partners to serve our global clientele.

Minimum Requirements & Experience

Industry

Experience:

A minimum of 20 years of progressive leadership experience strictly within the IT Services / Technology Services industry.
Operational Leadership:  Demonstrated success leading corporate operations, Business Enablement functions, and large cross-functional teams within medium to large technology services organizations.
Core Domain Expertise:  Extensive, proven track record across core business operations, comprehensive resource management/workforce planning, and corporate talent management lifecycle.
C-Suite Engagement:  Proven capacity to work directly alongside C-suite executives and build strong consensus across diverse stakeholder groups without relying on rigid corporate hierarchy.
People & Culture Alignment:  A proven capacity to inspire, align, and drive deep operational accountability across diverse, non-siloed support functions.

Preferred Experience & Transformation Mindset

While day-to-day focus centers on robust business operations, the ideal leader will devote a crucial portion of their perspective to forward-looking Enterprise Digital Enablement, possessing the following advanced capabilities:

Pragmatic AI & Automation Adoption:  Experience driving the integration of AI-enabled ways of…