District Representative

Hi,
We are currently looking for  District Representative  to join our amazing organization and I think you would be a great fit. We request you to please go through the job description mentioned below and do let us know if this is something that excites you.

Job Description
Essential functions for this position listing the most important first.
Support to district sales personnel in the handling of Company program service calls on existing products and services and assist in the correction problems as appropriate.
Participate in design reviews, new application start-ups, and evaluations. Assist in critiquing products for serviceability, performance and reliability. Inter-act with appropriate company resources and work as a team.
Ability to assess on-site field problems and operate required testing equipment to return systems to customer conformance.
Coordinate and manage replacement parts programs with the individual manufacturing plants to ensure the availability of components as needed.
Assist in the preparation of reports detailing technical problems and solutions to initiate necessary corrective product modifications and/or recommended process changes. Document value provided to the customer whenever possible.
Assist in the development of troubleshooting service guides and bulletins on existing products. Assume lead role of maintaining troubleshooting guides/bulletins and distribution to departments when required.
Qualify, coordinate and monitor outside subcontractor network as required to ensure repair timelines are maintained and customer satisfaction is maintained.
Work with other district personnel toward continuous improvement of policies and procedures resulting in increased customer satisfaction.
Provide installation resource services on a project request basis necessary to satisfy the needs of the customer. Services may include (but not limited to) field surveys, installation checklists, rollout support services, etc.
Provide training to the first-line Account Managers on Company offerings and the resources available to them to assist in answering customer questions.
Seek to keep abreast of the latest industry advances through continuous education

Additional

Job Description
Performance Indicators:
District incidents and identified safety improvements
Team compliance with safety policies and training completion
District sales vs target and vs last year; gross margin vs target and vs last year
Quality of analysis and documented prioritized action plan
New program sales and penetration
Price increases realized and district service level commitments met
Contract compliance
Customer and district profitability
Quality of district business review documentation; customer feedback
Customer retention and Attrition control
Number of contacts within customer; frequency of interaction
Number and quality of initiatives identified and agreed with customer
Quality of value documentation
Project results
District my Service compliance; quality of reporting & recommendations
PP+D plans for the direct reports (quantity, quality, achievement of objectives)
Achievement of district engagement plan objectives
Training completion
Clarity of differentiated value in customer offer
Trial and conversion success rates
Properly documented and appropriately communicated plan