Duty Manager – Ramp Services

Position: DUTY MANAGER – RAMP SERVICES
ABOUT AIR INDIA SATS AIRPOST SERVICES PRIVATE

AISATS, a leading gateway services provider in India, is a 50-50 joint venture between Air India Limited (a part of the TATA Group) and SATS Ltd., one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. ‘AISATS’ is defined by its people – they are our greatest strength. Their commitment to seamless delivery and customer delight is what enables us to fulfil our brand promise of service excellence.

This has been the hallmark of our business for more than a decade. With deep domain knowledge of the aviation ecosystem, we offer end-to-end ground handling services such as passenger and baggage handling, ramp handling, aircraft interior cleaning, load control and flight operations, and cargo handling services for general, perishable, transshipment, express courier and special cargo.

DUTY MANAGER – RAMP SERVICES

Location:

Thiruvananthapuram, Kerala, India

JOB PURPOSE
Duty Manger is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness.

Duty Manager carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift.

SPECIFIC RESPONSIBILITIES:
To report to Manager-Ramp Services/Asst. Manager-Ramp services.
Responsible for entire operations (Ramp, BMA, BBA, PBB, Cargo movement, Cabin cleaning & other Ramp Services) in his shift.
Ensures that ramp services are in accordance with the procedures laid down by respective airlines and regulating bodies at airports
Ensure all staff are updated and adhere to safety procedures/practices and regulations in entire operations.
To meet all the handling requirements of all Airlines by the operational staff.
To ensure staff discipline and to deal with staff (Reporting to him) related issues and bring it to the attention of superiors. Also ensures that coherence, peace and discipline is guaranteed among the staff.
Assists his/her manager and contributes towards formulating ground handling service strategies and policies in accordance to company vision, mission, value and legal procedure
Provides necessary assistance to Ramp Manager/AVP-Ramp in relation with customers and airline authorities and operational departments to achieve goals, market share, revenue levels, costs reduction, and/or operational efficiency
Leads coordinates his/her subordinates during his/her shift, delivers targets, monitors and evaluates his/her subordinates performance and provides feedback, reports them to ramp Manager/AVP Ramp
Recommends key people for ground handling services and operational departments to achieve goals, market share, revenue levels, cost reductions and /or operational efficiency.
Makes spot checks regarding discrepancies and contributes to make measures in order to eliminate the same during his/her shifts and reports it to Ramp Manager/AVP Ramp
Monitors monthly realization of department targets and reports them to Ramp Manager/AVP Ramp. Measures and evaluates his/her individual performance and development, attends planned training and projects for self-improvement
observes customer satisfaction within ground handling services and makes proposals for improvement and submits them to Ramp Manager/AVP Ramp
Communicates with other departments and external agencies to ensure smooth services
Assists Ramp Manager/AVP Ramp significantly in carrying out relations with customers at station and state authorities
Ensures that devices used in ramp services are functioning well, and instructs Duty Officers to eliminate deficiencies
Ensures the security and safety of company property (equipment, stationary Items etc.)
Ensures confidentiality of all information regarding the company and the work he/she performs, ensures the security of…