Cus Svc & Billing Coordinator

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FI Full Time Thomaston, GA, US

3 days ago Requisition

Salary Range: $17.00 To $20.00 Hourly

Job Description

Position Title:

Customer Service and Billing Coordinator

Department:
Finance

Reports To:

Finance Director

FLSA Status:
Non-Exempt

Employment Status:
Full Time

The Customer Service and Billing Coordinator serves as the primary point of contact for citizens regarding utility billing, payments, account inquiries, and service concerns. This position

represents the City of Thomaston at the front counter and over the phone and directly impacts public trust and customer satisfaction.

You protect City revenue and reputation by ensuring payments are processed accurately, billing questions are answered clearly, concerns are resolved timely, and customer interactions are

handled professionally. Accuracy, timeliness, and service quality are essential functions of this role.

• Serve as the primary front counter and phone contact for billing and payment inquiries
• Greet citizens professionally and assist with account questions
• Accept payments accurately and issue receipts
• Ensure daily customer interactions are handled respectfully and efficiently
• Maintain confidentiality of customer and account information

• Respond accurately to utility billing questions
• Explain charges, usage, fees, and account balances clearly
• Review accounts to identify billing issues or discrepancies
• Escalate complex billing concerns appropriately
• Document customer concerns and resolutions

• Process payments accurately and timely
• Prepare and support daily deposits according to procedure
• Maintain organized documentation for payments and deposits
• Follow internal controls related to cash handling

• Address customer concerns promptly and professionally
• Track unresolved issues and follow up until resolution
• Coordinate with Finance staff when issues require review
• Reduce repeat customer complaints through accurate resolution
• Maintain a calm and professional demeanor during difficult interactions

• Manage high customer volume efficiently
• Balance front counter service with administrative tasks
• Maintain steady workflow without excessive backlog

• Learn all customer service related functions
• Demonstrate understanding of end-to-end customer service processes
• Support consistent service delivery regardless of staffing